Contract Logistics Customer Service Specialist

JOB DESCRIPTION

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse - it helps shape the flow of global trade.

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

How you create impact

To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.

To manage + process received orders in the system, handing them over to the warehouse operations team for completion.

To communicate with customers regarding the order status or when issues arise.

To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

To ensure compliance with all customer contractual obligations on the part of the company.

To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner

To manage + process received orders in the system, handing them over to the warehouse operations team for completion

To communicate with customers regarding the order status or when issues arise.

To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

To ensure compliance with all customer contractual obligations on the part of the company.

What we would like you to bring

Experience in customer service or similar role, ideally within logistics or warehousing.

Strong communication, coordination, and problem-solving skills with a customer-focused mindset.

High attention to detail and accuracy in documentation, billing, and data entry.

Proficiency in Microsoft Office; experience with SAP is an advantage.

A proactive, organized team player who thrives in a fast-paced, collaborative environment.

Experience in customer service or similar role, ideally within logistics or warehousing.

Strong communication, coordination, and problem-solving skills with a customer-focused mindset.

High attention to detail and accuracy in documentation, billing, and data entry.

Proficiency in Microsoft Office; experience with SAP is an advantage.

A proactive, organized team player who thrives in a fast-paced, collaborative environment.

What's in it for you

Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions

Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.

Supportive and inclusive work culture that values collaboration, learning, and career development.

Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.

Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions

Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.

Supportive and inclusive work culture that values collaboration, learning, and career development.

Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

may.quan@kuehne-nagel.com