Global Account Manager

Job Duties

Main "Point Of Contact" to the client, maintaining ongoing customer engagement throughout the entire contract period.

Responsible for managing assigned Global / Regional Accounts and developing high valued accounts. Has ownership of the account and oversees account development, as well as problems and incident resolution.

Identifies business opportunities with target and incumbent accounts. Creates account plans and strategy to win/grow the account. Facilitates global / regional business between different countries and executes a go-to-market strategy for international clients.

Owns and leads RFI / RFP responses. Understand the customer needs and RFP requirements. Manages the entire bid process; leading and co-ordinating responses to tender, proposal, management of conformance to requirements and work with various Subject Matter Expert

Proactively work with respective APAC country to establish a conslidated current state assessment and present the findings, future stage & TCO to the client at a regional level

Proactively work with the APAC countries and provide accurate forecast of opportunities for planning purpose and communicate with client regional lead

Work closely with the Legal team to:

Negotiate profitable contract terms

ensure that the terms of the contract are written in language that is legally binding and in accordance with the desired conditions

ensure contract terms and conditions and verify that they are in compliance with company policies and all local jurisdiction and application law

Works closely with the Project Manager and other Subject Matter Expert to develop rollout implementation plan for product delivery, services maintenance, accounts reporting and problem resolution ensuring they are delivered to the required quality, timescale, and budget. Establish client current state and propose future state in terms of working process and TCO.

Leads quarterly business reviews (QBR) with selected customers. Provides consistent and regular service reviews in relation to the SLA, ensuring the client’s contractual targets and measurements are met. Manages the services delivery and provides insights and recommendation that promote continuous improvement and with the goal of client satisfaction, business growth, and retention.

Requirements

At least 8 Years of experience with 5 of those years working at APAC level in areas of Major Account / Large Enterprise servicing / Consulting / Service Delivery / Sales Management

Degree in Business Management / Economics / Computer Science / Sales & Marketing / Finance & Accounting or related discipline.

Good business acumen and analytical/critical thinking skills

Understands digital transformation and smart office environment

Good understanding of Global / Regional procurement process and international business

Demonstrates professional ethics: reliable, dependable, and with high integrity

Demonstrates respect for cross-cultural difference with good interpersonal skill.

Excellent communication skills (presentation, writing)

Competent in data analysis, spreadsheet calculation and reporting

Some knowledge of Business and legal contract negotiation and drafting

Able to travel as required.

Process good knowledge of i) Account & Sales Management; ii) Continuous Improvement Management; iii) Business Negotiation; iv) Conflict Management

Able to travel as required.