General Manager (Tribe Lead) Lending Transformation & Product Delivery - ASB Auckland

Auckland based General Manager role

Lending Transformation & Product Delivery p osition within Personal Banking & Wealth Management

Suit experienced Product Crew Lead

About us

At ASB, we're united by our purpose to accelerate financial progress for all New Zealanders.

We're looking for an experienced and inspiring senior leader to lead our Lend & Protect Tribe - a critical area focused on delivering seamless experiences for our customers while driving strong commercial and risk outcomes.

As a Tribe Lead (General Manager), you'll play a pivotal role in translating enterprise strategy into meaningful customer and business outcomes. You'll lead end-to-end delivery across the Tribe, bringing together key priorities including lending compliance, nCino implementation, and Next Lend modernisation. You'll focus on aligning people, platforms, and performance to deliver measurable impact.

This role reports to the Executive General Manager, Personal Banking and sits on the Personal Banking Leadership Team.

About the role

Set direction and deliver outcomes

Translate enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes

Align stakeholders and squads to deliver against quarterly OKRs and strategic priorities

Lead complex, multi-disciplinary delivery across lending and protection products and services

Own customer, business, and risk outcomes

Drive exceptional customer experiences across lending and protection journeys, continuously optimising processes and outcomes

Balance commercial performance with strong risk management within ASB’s risk appetite

Embed effective governance, transparency, and compliance across all Tribe activities

Enable through data, technology, and performance

Lead the development and optimisation of technology services and platforms within the Tribe

Partner closely with Technology and Data & Analytics to deliver scalable, resilient, and customer-focused solutions driven by compliance requirements

Use data and insights to inform decision making, improve flow, and uplift delivery performance

Lead the Tribe and business performance

Own financial performance, including budget, funding, and commercial outcomes

Drive continuous improvement in delivery performance, leveraging PACE practices to enhance flow, quality, and velocity

Provide clear reporting and visibility of performance through robust governance forums

Build leadership, culture, and capability

Lead and inspire a high-performing, inclusive Tribe, fostering a culture of ownership, collaboration, and continuous improvement

Invest in talent development across the Tribe and broader PACE community

About you

You're a seasoned enterprise leader who thrives in complexity and brings a strong track record of delivering customer, commercial, and risk outcomes at scale.

You will bring:

Deep experience in lending product (Home/Personal or Business)

Strong commercial acumen, with the ability to make strategic trade-offs that deliver value

Proven senior leadership experience across large teams in financial services or similarly complex, regulated environments

Deep experience leading large, cross-functional product teams and transformation programs

A strong understanding of risk, compliance, and governance frameworks

A data-led mindset, using insights to influence decisions and improve performance

Exceptional stakeholder leadership, with experience engaging at Executive level

A passion for developing leaders and building high-performing teams

What we offer

At ASB, you'll have the opportunity to lead meaningful work that makes a difference for our customers and communities.

Impactful leadership: Shape the future of lending and protection experiences for our customers

Career opportunity: Join a high-performing leadership team with strong development pathways

Supportive culture: Be part of an environment that values inclusion, wellbeing, and growth

Great benefits: Including Southern Cross Health Insurance, “You Do You” leave, wellbeing allowance, AIA Vitality, and staff banking benefits

This role is based in Auckland, New Zealand, and would require relocation for candidates not currently based there; it is offered as a permanent position within ASB rather than as a secondment or temporary assignment.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 13/07/2026