Customer Service & Outbound Representative

Job Details

Job Title: Customer Service & Outbound Representative

Location: Brendale, Brisbane, Australia

Work Arrangement: Hybrid

About the Role

The Customer Service and Outbound Representative is essential in ensuring that our products are delivered to customers efficiently and on time. As the crucial link between our warehouse operations and customers, you will work closely with the Shipping team to manage end-mile delivery. This role provides an excellent opportunity to deepen your understanding of Warehouse Operations, Prot Operations, and Domestic Transport, with potential for growth within Caldic.

Effective management of our Warehousing and Domestic Transport partners is critical to our success. In this role, you’ll ensure these operations are both smooth and cost-effective, while also building strong relationships with customers and 3PL partners. Your efforts will directly impact customer satisfaction and contribute to the overall success of the business.

Key Responsibilities

Accurately process customer orders and ensure they are delivered and invoiced on time, working closely with the warehouse and Shipping teams.

Develop and maintain strong working relationships with customers, warehousing and transport partners to ensure seamless operations.

Utilise internal and external systems to efficiently manager the flow of goods maintaining a focus on quality and timeliness.

Keep customers and Commercial teams informed about the status of orders, especially when delays occur.

Apply and grow your knowledge in Warehouse Operations, Port Operations and Domestic Transport to support continuous improvement.

Follow internal controls to ensure all shipped orders have been invoiced, particularly before month end.

Work closely with Supply Chain and Commercial teams to investigate root causes of stock variances and ensuring FEFO is being followed at all times.

What great looks like

Orders are consistently fulfilled within the requested time frames, with clear communication provided in the event of delays.

You effectively manage the connection between the warehouse and customers, ensuring smooth, efficient operations.

High levels of customer satisfaction are achieved through reliable service and excellent communication.

You ensure all orders are finalised, shipped and invoiced before the month’s end to achieve budget goals.

Skills

Several years’ experience in Customer Service, preferably within warehousing/logistics environment.

Very organised and the ability to manage priorities, time management and able to pivot, are critical.

Excellent attention to detail and accuracy.

Strong analytical and problem-solving skills.

Be adept at building relationships at multiple levels across the company and accustomed to dealing with external and internal parties.

Be able to understand the sales and logistics processes of the company and how your role contributes to making the business successful.

Be able to deal with interruptions and keep on track to complete tasks.

Able to work both autonomously and in a team environment.

Proficient in English communication skills (verbal and written).

Experience with ERP systems, coupled with intermediate proficiency in Excel.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

Global opportunities with rapid career growth and development

An inclusive, diverse, and dynamic work environment

The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Location:

Brisbane, AU, 4500

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City: Brisbane

Country/Region: AU