CIAM Analyst

You’re only human.

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Help deliver the future of customer identity at Medibank.

We're looking for a CIAM Analyst to join our Customer Identity and Access Management team, acting as the bridge between business stakeholders, delivery squads and CIAM engineers.

You'll own the CIAM backlog, drive requirements and prioritisation, coordinate delivery across multiple teams, and help ensure our identity platforms deliver secure and seamless experiences for customers.

What You'll Do

Gather and translate business requirements into user stories and acceptance criteria

Own and prioritise the CIAM backlog across BAU, migration and project initiatives

Act as a Product Owner proxy, supporting sprint planning and delivery readiness

Coordinate dependencies across squads, platforms and stakeholders

Perform impact assessments for new initiatives and platform changes

Manage intake and triage of CIAM incidents, requests and operational demand

Support testing, UAT, release planning and documentation

What You'll Bring

5+ years' experience as a Business Analyst, Technical Business Analyst, Product Owner or Platform Analyst within Agile environments

Strong experience in backlog management, requirements gathering and stakeholder engagement

Experience with Auth0, Okta or other CIAM platforms

Proven ability to coordinate delivery across multiple squads and complex platforms

Experience writing user stories, defining acceptance criteria and facilitating workshops

Understanding of customer identity and authentication concepts, including:

OAuth2, OpenID Connect (OIDC), SAML

SSO, MFA, Federation

APIs and token-based security models

Experience working with JIRA and Confluence

Strong prioritisation, problem-solving and organisational skills

Ability to balace BAU support, platform enhancements and strategic initiatives

Nice to Have

Exposure to identity transformation or migration programs

Experience in regulated industries such as health, insurance or banking

Understanding of incident, problem and change management

Experience supporting identity, authentication or digital customer platforms

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work