Product Delivery Manager- Payments Operations

JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Data Product Delivery Manager within Corporate and Investment Banking Payments Operations - Data Insights and Analytics Solutions Team, you work to enhance and optimize the delivery of data products to assist operations in gaining insights for continuous improvement, manage risk and prepare for future growth.

Job responsibilities

Manages end-to-end product delivery processes including intake, feasibility decision-making, dependency management, release management, product operationalization, and product performance monitoring

Manages change management activities across functional partners ensuring adherence to the firm's risk, controls, compliance, and regulatory requirements

Executes product roadmap by taking ownership of multiple projects at the same time

Effectively tracks timelines and dependencies while monitoring blockers/risks, liaising with multiple stakeholders

Creates quality product documentation including requirements specifications, business cases, test scenarios and material for users awareness

Required qualifications, capabilities, and skills

Strong experience or equivalent expertise in product delivery management

Experience in senior stakeholder management, navigating through complex situations providing clarity to teams and leading by influence

Demonstrated ability to execute operational management and change readiness activities independently by acting as a change agent

Effectively manage risk, cross-impacts to ensure business continuity

Proven track record of implementing continuous improvement processes

Experience in product or platform-wide release management, Development lifecycle, Agile methodology

Preferred qualifications, capabilities, and skills

Experience in handling data/automation tools such as Tableau, Alteryx, Databricks paired with strong query (e.g. SQL) skills to validate business requirements and defining metrics is preferred.

Proficiency in product delivery tools such as JIRA, Confluence

Hands-on experience in the area of data modeling and analysis to discover beneficial insights

Wholesale Payments lifecycle domain expertise would be a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.