Single Carrier Team Lead - Landside Operations

Lead a team of Landside Specialists and Senior Specialists to deliver efficient, reliable, and cost-effective execution across the transport lifecycle.

Drive team performance, ensure operational excellence, and support continuous improvement and transformation initiatives while developing team capability and ensuring high engagement.

Key Responsibilities

Team Leadership & People Management

Lead, coach, and develop a team of Specialists and Senior Specialists to deliver against operational and performance targets

Drive a high-performance culture focused on accountability, ownership, and engagement

Manage workload allocation, capacity planning, and team productivity

Support onboarding, capability building, and skill development within the team

Operational Delivery & Execution Oversight

Oversee end-to-end landside execution across planning, booking, execution, and order closure (SAP TMS)

Ensure adherence to service levels, process standards, and operational controls

Monitor execution health, manage escalations, and ensure timely resolution of issues

Ensure high data accuracy, system compliance, and billing readiness

Performance Management & Governance

Drive performance tracking across operational and financial KPIs (service delivery, cost, productivity)

Ensure reporting accuracy, visibility, and governance across the portfolio

Analyse trends, identify gaps, and implement corrective actions

Ensure adherence to governance frameworks, SOPs, and control mechanisms

Stakeholder Management

Act as key point of contact for regional/front office stakeholders and cross-functional teams

Build strong collaboration with Finance, Procurement, Customer Experience, and Area teams

Ensure vendor performance, compliance, and service delivery expectations are met

Manage escalations and drive stakeholder alignment on priorities

Continuous Improvement & Transformation

Drive process improvements, standardisation, and productivity initiatives within the team

Support and lead transformation, offshoring, and system adoption initiatives

Identify automation and digitisation opportunities to improve efficiency

Embed a culture of continuous improvement and innovation

Accountabilities

Delivery of team-level service performance in line with SLAs and operational targets

Productivity, utilisation, and cost performance of the team

Data accuracy, system compliance, and process adherence

Stakeholder satisfaction and effective escalation management

Successful execution of improvement and transformation initiatives

Team engagement, capability development, and retention

System and Process Knowledge

Strong understanding of Landside execution workflows and SAP Transportation Management System (TMS) processes across planning, execution, and order closure

Ability to ensure data integrity, identify gaps, and resolve system/process issues impacting execution

Proficient in analysing operational data, reporting insights, and supporting performance management

Good knowledge of process standards, SOPs, and governance frameworks enabling consistent and compliant operations

Role Requirements

Graduates / Post Graduate

5–8 years of experience in landside logistics, transport operations, or supply chain

Prior experience managing teams or leading operational pods

Relevant experience in landside logistics/transport operations with strong execution, analytical, and stakeholder management skills

Ability to work in a dynamic, high-paced environment, manage multiple priorities, and deliver within defined timelines

Flexible to work across shifts and adhere to organisational work policies, including in-office requirements.

Preferred skills

Exposure to transformation

Experience with Power BI, automation tools, or reporting platforms

Lean / Six Sigma or process improvement certifications

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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