Smart App Architect - Insurance

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a Smart App Architect to define, own, and evolve the end-to-end architecture for all Assure™ Smart Apps running on ServiceNow and the Assure Platform .

This senior architecture role is responsible for establishing consistent, scalable, and secure architecture patterns across the full Assure layered ecosystem, including:

Smart App experience layer

ServiceNow configuration and workflow capabilities

Assure Orchestration and integration layers

Insurance Services and data platforms

Heritage and modernized insurance administration systems (including DXC Technology solutions)

You will balance hands-on solution architecture with enterprise architecture governance , ensuring Smart Apps are modern, reusable, and aligned with platform strategy.

The ideal candidate is a visionary yet pragmatic architect with deep experience in SaaS platforms, ServiceNow architecture, API-driven ecosystems, and modern cloud-native, AI-enabled applications.

Key Responsibilities

1. End-to-End Smart App Architecture Ownership

Own the architecture strategy for all Smart Apps across ServiceNow and the Assure Platform

Define target-state architecture across experience, workflow, orchestration, integration, and core insurance systems

Ensure solutions are scalable, secure, resilient, observable, and maintainable

Drive modernization while preserving platform stability and upgradeability

2. Architecture Patterns & Standards

Define and evolve reusable architecture patterns, reference architectures, and integration blueprints

Promote API-first, event-driven, and configuration-over-customization approaches

Standardize DevSecOps practices and reusable ServiceNow components

Establish guardrails for consistent Smart App delivery across teams

3. Platform Layering & Solution Decomposition

Define clear separation of responsibilities across ServiceNow, Assure Orchestration, Assure Platform, and core systems

Prevent duplication of business logic across layers

Ensure modular, upgrade-safe, and loosely coupled architectures

Govern integration patterns between legacy and modernized insurance systems

4. Solution Architecture & Technical Leadership

Translate product and business requirements into scalable solution architectures

Guide design decisions across workflows, APIs, data models, UI, security, and integrations

Support engineering teams through design reviews, trade-off analysis, and technical problem solving

Define standards for observability, performance, error handling, and resilience

5. Architecture Governance

Represent Smart App architecture in Architecture Review Boards (ARB)

Review and approve solution designs and architecture decisions

Ensure adherence to enterprise and platform standards

Identify and remediate architecture debt proactively

6. Delivery Enablement

Provide actionable architecture artifacts, reference implementations, and design templates

Support delivery teams in sequencing architecture work across releases

Reduce delivery risk through early architectural guidance and dependency management

7. Integration, Data & Security Architecture

Define secure integration patterns across policy, billing, claims, customer, and document systems

Ensure compliance with security, privacy, auditability, and regulatory requirements

Design for latency, resilience, observability, and fault tolerance

Collaborate with security and infrastructure teams on controls and governance

8. Cross-Functional Leadership & Alignment

Partner with product, engineering, operations, security, hosting, and customer teams

Translate architecture decisions into business impact and delivery outcomes

Resolve competing priorities across stakeholders

Act as a trusted advisor to technical and executive leadership

9. Innovation & Modernization

Evaluate and incorporate AI, automation, analytics, and agentic workflows where valuable

Assess emerging technologies and platform capabilities for fit and scalability

Ensure innovation is implemented through governed, reusable architecture patterns

10. Decision Facilitation & Leadership

Lead architecture decision-making across complex, multi-stakeholder environments

Facilitate structured technical discussions and document decisions

Drive alignment and accountability across teams

Escalate issues only when necessary, ensuring progress and clarity

11. Mentorship & Capability Building

Mentor engineers, architects, and technical leads

Promote architecture best practices, reuse, and platform thinking

Foster a culture of collaboration, transparency, and continuous improvement

Lead design workshops and knowledge-sharing sessions

Required Skills & Experience

Architecture & Design

Strong experience designing enterprise-scale SaaS applications and platforms

Proven ability to define reusable architecture patterns and reference models

Deep understanding of modular, layered architecture design

ServiceNow & Platform Expertise

Strong hands-on experience with ServiceNow architecture, including:

Scoped applications

Flow Designer

IntegrationHub

UI Builder

CMDB and Service Catalog

Automated Test Framework (ATF)

Understanding of ServiceNow upgrade, release, and multi-instance considerations

Experience with source control and enterprise-scale governance models

SaaS & Cloud-Native Architecture

Multi-tenant SaaS architecture design

Microservices and API-first architecture

Event-driven systems and distributed workflows

CI/CD and DevOps automation practices

Cloud scalability, resilience, and security principles

Integration & Data Architecture

API design (REST/GraphQL) and integration patterns

Event streaming and orchestration models

Data governance, transformation, and synchronization strategies

Error handling, observability, and performance optimization

Insurance Domain Knowledge

Familiarity with insurance systems (policy, billing, claims, customer, documents)

Understanding of insurance workflow and administration platforms

AI & Automation Awareness

Understanding of AI-enabled workflows, automation, and agentic systems

Ability to assess and integrate AI capabilities into enterprise platforms

Leadership & Influence

Proven ability to lead through influence across cross-functional teams

Strong stakeholder management and executive communication skills

Ability to resolve conflicts and drive architectural alignment

Experience in architecture governance forums (e.g., ARB)

Qualifications

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience)

10+ years in software engineering, solution architecture, or enterprise architecture roles

Proven experience designing SaaS and platform-based architectures at scale

Strong hands-on experience in workflow-based or platform engineering environments

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Technical Architect (CTA) strongly preferred

Additional CIS certifications (ITSM, ITOM, App Engine, etc.) are a plus

Personal Attributes

Strategic thinker with strong hands-on technical depth

Highly collaborative and influence-driven leadership style

Strong communicator across technical and non-technical audiences

Passion for modern architecture, platform engineering, and AI-driven transformation

Comfortable balancing long-term architecture vision with near-term delivery needs

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