Senior Manager, Financial Planning & Analysis

Overview:

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts, and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud, and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category.

Senior Manager, Financial Planning & Analysis

One Identity | Finance Partner to Customer Success, Professional Services & Support

About the Role

One Identity is seeking a Senior Manager, FP&A to serve as the embedded finance partner to our Customer Success, Professional Services, and Support organizations. Reporting to the VP Finance, you will own the financial modeling, forecasting, and analysis that drive retention and expansion outcomes across the post-sales organization - most critically, owning and leading the company's ARR snowball model (the renewal, expansion, contraction, and churn waterfall that rolls up to net revenue retention). This is a high-visibility individual contributor role for someone who wants direct influence over how the business measures and drives recurring revenue health.

Responsibilities:

Key Responsibilities

Own the ARR snowball model - build, maintain, and continuously refine the bridge from beginning ARR to ending ARR (new, expansion, contraction, churn, reactivation) at the cohort, segment, and company level; ensure it is the single source of truth used across Finance, CS, and executive reporting

Serve as the dedicated finance business partner to the Customer Success, Professional Services, and Support leadership teams - embedding in their planning cycles, not just reviewing their numbers after the fact

Forecast renewals, expansion, and churn/downsell with increasing precision over time; partner with CS leadership to build early-warning indicators for at-risk accounts and revenue

Build and own the P&L for Professional Services and Support, including utilization, cost-to-serve, and margin analysis; identify opportunities to improve unit economics

Lead the annual budget and rolling forecast process for the post-sales organizations, including headcount planning, cost modeling, and scenario analysis

Develop and maintain dashboards tracking NRR, GRR, logo retention, churn drivers, renewal rates, PS margin, and support cost-to-serve; present insights to CFO and executive leadership

Partner with Sales and RevOps to reconcile bookings, renewals, and ARR movements, ensuring consistency across CRM, billing, and finance systems

Conduct deep-dive analysis on churn and contraction trends, identifying root causes and quantifying the financial impact of retention initiatives

Support the CFO in board and PE sponsor reporting related to ARR health, net revenue retention, and post-sales unit economics

Drive process improvement and automation to scale ARR reporting and reduce manual reconciliation as the business grow

Qualifications:

About You

Experience & Skills

7–10 years of finance experience, with at least 3–4 years in FP&A, revenue operations, or a related strategic finance role at a SaaS company

Deep, hands-on experience building and maintaining ARR waterfalls/snowball models - this is not a "nice to have," it's core to the role

Strong grasp of SaaS retention metrics: NRR, GRR, logo churn, gross vs. net revenue retention, cohort analysis

Experience partnering with Customer Success, Professional Services, or Support organizations, including cost-to-serve and utilization modeling

Advanced Excel and SQL skills; comfort with BI tools (Tableau, Looker, Power BI) and CRM/billing systems (Salesforce, Gainsight, Zuora, or similar)

Experience with ERP and FP&A planning tools (NetSuite, Anaplan, Planful, or similar)

Familiarity with PE-backed organizations and sponsor-level reporting expectations

Bachelor's degree in Finance, Accounting, Economics, or Business; MBA or CPA a plus

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us?

Life at One Identity means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationships.

We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.

Our team members’ health and wellness are our priority, as well as rewarding them for their hard work.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com

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