HR GENERALIST 2 CX
Skills
About the role
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
As UCSF transitions Oracle HCM into production, a dedicated Tier 1 hyper care capability is required to stabilize operations, protect the employee experience, and prevent avoidable escalations to Tier 2, Tier 3, and payroll-critical workflows. The Generalist 2 positions are required to provide this capacity during the hypercare and interim sustainment period following Phase 1 go-live. Applies professional human resources, organization policies and procedures to provide guidance to employees, supervisors and managers to resolve a variety of human resources issues of moderate scope and complexity.
Knowledge Skills and Abilities (KSAs)
Knowledge, Skills and Abilities
Req / Pref
Strong verbal/written communication skills to provide excellent customer service.
Required
Proficiency in MS Word, Excel, Outlook, PowerPoint and Adobe Acrobat
Required
Ability to effectively utilize multiple systems, including web-based systems to perform daily work
Required
Ability to work effectively in a team environment
Required
Ability to work with confidential and sensitive information in a discrete and professional manner
Required
Excellent organizational skills, ability to multitask and manage deadlines
Required
Excellent customer service and organizational skills
Required
Ability to utilize an applicant tracking or Human Resources System
Required
Experience:
Experience
Req / Pref
1 year of applicable work experience in Human Resources or customer service-related role.
Required
Prior experience performing recruitment support for a high-volume department
Preferred
Prior project management experience
Preferred
Prior experience with UCPath and/or Oracle
Preferred
Education, Licenses and Certifications:
Education
Req / Pref
Bachelor’s Degree in a related area and/or equivalent experience/training.
Required
Licenses
Req / Pref
N/A
Certifications
Req / Pref
HR Certificate (PHR)
Preferred
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.