Assistant Manager - Digital Marketing

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Build Digital yearly plan and budget for the hotel across Direct & Indirect channels

Contributing to Hotel Strategy, working closely with key stakeholders from Marketing, Sales, Revenue, PR, F&B

Develop quarterly and yearly e-commerce and digital marketing plans covering all digital channels and levers (Direct and Indirect)

Plan and execute all digital marketing activities including but not limited to SEO/SEA, emailing, social media, display, Metasearch and influencers

Reporting and Analysis of Web Direct and Indirect performance

Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

Ensure hotel’s presence across key Social platforms relevant to the source markets and social content production

Handle the CRM and email Marketing with the third party tool for Rooms, F&B and other outlets in line with the strategy and corporate guidelines

Monitor and assist in ensuring Rate parity together with the Revenue Director/Manager throughout all distribution channels

Manage Hotel’s online reputation

Review and monitor hotel’s competitor set on a regular basis and maintain competitiveness in terms of content quality and offer appeal

Identify trends and insights, and optimize spend and performance based on the insights

Brainstorm new and creative growth strategies

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

Ensure Accor App visibility and usage uplift across the hotel

Collaborate with agencies and other vendor partners

Evaluate emerging technologies. Provide leadership and perspective for adoption where appropriate

Additional Information

A minimum of 3-4 years of experience in E-Commerce / Digital Marketing in Hospitality or Retail

A degree in marketing / digital marketing

Excellent English, both verbal and written

Strong understanding of current digital marketing concepts, strategy and best practice

Excellent Presentation and customer relationship skills

Energetic and passionate to work

Innovative approach to work