Hr Operations Trainer

ABOUT FLUTTER ENTERTAINMENT

Flutter Entertainment is the world’s largest sports betting and iGaming operator with 15.9 million Average Monthly Players worldwide and annual revenue of $16.4 billion in 2025. We have a portfolio of iconic brands, including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.

As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience.

Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). We’re proud to be recognized by TIME as one of the World’s Best Companies 2025 - a reflection of the passion and commitment of our colleagues across the globe.

Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game .

FLUTTER ENTERTAINMENT INDIA

Our office in the heart of Hi-Tech City , Hyderabad, serves as Flutter Entertainment’s Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination.

We have ambitious growth plans and goals for the future and the global and local scale to achieve them.

OVERVIEW OF THE ROLE

The HR Operations Trainer is responsible for designing and delivering comprehensive training programs to enhance the capabilities of HR Operations, People Services, and related stakeholders. The role focuses on ensuring a consistent and high-quality understanding of HR processes, policies, and systems across teams.

This position plays a critical role in driving operational excellence by continuously improving training content, methodologies, and learning effectiveness. It also supports compliance and process adherence through structured learning initiatives and effective knowledge management practices.

The HR Operations Trainer collaborates closely with cross-functional teams to identify capability gaps and implement targeted training interventions. Additionally, the role is responsible for monitoring training effectiveness through assessments, feedback, and performance metrics, ensuring continuous improvement and an enhanced employee and stakeholder experience through accurate and timely HR operational knowledge.

KEY RESPOBSIBILITIES

Training Design & Delivery

Design, develop and deliver engaging training programs for HR Operations and People Services teams (new joiners and existing staff).

Deliver training through a mix of formats including virtual sessions, classroom training, workshops, and self-paced learning.

Tailor content to different audiences, including HR Operations, managers, and wider business stakeholders where required.

HR Process & Systems

Train teams on end-to-end HR operational processes (employee lifecycle, case management, data management, background screening).

Support training on HR systems and tools (HCM, case management platform, knowledge bases).

Ensure training materials reflect current policies, procedures, and system updates.

Continuous Improvement

Partner with HR Operations leaders, SMEs, and Transformation teams to identify training needs and capability gaps.

Continuously review and improve training content based on feedback, metrics, and operational changes.

Support change initiatives by developing training aligned to new processes, systems, or ways of working.

Knowledge management

Create and maintain training documents and learning materials.

Contribute to HR Knowledge bases and ensure learning content remains accurate and up to date.

Promote best practice and consistency across HR Operations globally or regionally.

Stakeholder Collaboration

Work closely with Core HR and Transformation to align training with business priorities.

Act as a trusted partner to leaders and managers on capability development within HR Operations.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

Essential

Proven experience in HR Operations, People Services or HR Shared Services.

Experience designing and delivering training, ideally within an HR or operational environment.

Strong understanding of HR processes and employee lifecycle activities.

Excellent facilitation, communication, and presentation skills.

Ability to translate complex processes into clear, practical learning content.

Desirable

Experience supporting HR transformation or change initiatives.

Exposure to global or regional HR operating models.

Experience with HRIS platforms (Workday preferred, SuccessFactors, Oracle HCM) and case management tools.

Formal training or learning & development qualification.

Qualifications:

Certification in Training & Development, HR Operations, or Learning & Development is an added advantage.

Strong understanding of HR operations processes, policies, and compliance requirements.

Excellent communication, presentation, and interpersonal skills.

Proficiency in MS Office tools and Learning Management Systems (LMS).

Ability to create training materials, SOPs, process documents, and assessments.

Experience:

Typically, 3–7 years of experience in HR Operations, Shared Services, or HR Service Delivery.

Prior experience in conducting process training, onboarding, refresher sessions, and knowledge transfer activities.

Hands-on experience in areas such as:

Employee lifecycle management

HRIS systems

Query handling and ticketing systems

Experience in process improvement and quality initiatives is preferred.

Exposure to global HR processes and stakeholder management is an advantage.

Previous experience as a trainer, mentor, SME, or quality analyst is highly preferred.

Measure of Success

Identify skill gaps through performance analysis and implement targeted coaching or refresher training programs.

Support operational excellence by improving key performance indicators such as quality, productivity, SLA adherence, and customer/employee satisfaction.

Partner effectively with Operations, Quality, and Process teams to enable continuous learning and capability development across the function.

Maintain up-to-date training content and knowledge repositories aligned with process, policy, and system changes.

BENEFITS WE OFFER

Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.

Career growth through Internal Mobility Programs .

Comprehensive Health Insurance for you and dependents.

Well-Being Fund and 24/7 Assistance Program for holistic wellness.

Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.

Free Meals, Cab Allowance , and a Home Office Setup Allowance.

Employer PF Contribution , gratuity, Personal Accident & Life Insurance.

Sharesave Plan to purchase discounted company shares.

Volunteering Leave and Team Events to build connections.

Recognition through the Kudos Platform and Referral Rewards .

WHY CHOOSE US

Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.