Principal Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

Best In-class Benefits

Inclusive Leadership

Reimagining Healthcare

Competitive Pay

Supportive Reporting Relation

Job Description – ServiceNow Architect

IRM / BCM / SecOps

Experience: 10–16 Years

Location: Hyderabad

Employment Type: Full-Time

Role Summary

We are seeking an experienced ServiceNow Architect / Senior Developer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions.

The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.

Key Responsibilities

ServiceNow Architecture & Solution Design

Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps.

Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns.

Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions.

Provide technical leadership for enterprise ServiceNow implementations and enhancements.

Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability.

Integrated Risk Management (IRM)

Architect and implement ServiceNow IRM / GRC solutions including:

Risk Management

Policy & Compliance

Audit Management

Regulatory Change Management

Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows.

Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility.

Support integration of IRM processes with CMDB, business applications, and operational data.

Business Continuity Management (BCM)

Design and implement BCM capabilities including:

Business Impact Analysis (BIA)

Continuity Planning

Recovery Management

Crisis Response Workflows

Configure continuity plans, process dependencies, recovery objectives, and resilience workflows.

Support continuity testing, simulation exercises, and recovery readiness initiatives.

Enable operational resilience through integrated ServiceNow workflows and automation.

Security Operations (SecOps)

Lead implementations across ServiceNow SecOps modules including:

Security Incident Response (SIR)

Vulnerability Response

Threat Intelligence integrations

Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response.

Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms.

Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting.

Development & Integrations

Develop and customize ServiceNow applications using:

JavaScript

Glide API

Script Includes

Business Rules

Client Scripts

Flow Designer

IntegrationHub

Build and maintain REST/SOAP integrations with enterprise applications and security platforms.

Design reusable workflows, automation components, and scalable integrations.

Support platform upgrades, release activities, and performance improvements.

Leadership & Governance

Mentor developers and administrators across implementation and support activities.

Conduct architecture reviews, code reviews, and technical assessments.

Ensure compliance with enterprise standards and ServiceNow development best practices.

Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases.

Required Skills & Experience

10–16 years of overall IT experience with strong ServiceNow implementation and architecture expertise.

Proven hands-on experience in:

IRM / GRC

BCM

SecOps

Strong knowledge of:

JavaScript

Glide API

Flow Designer

ServiceNow scripting

REST/SOAP integrations

Experience implementing:

Security Incident Response

Vulnerability Response

Risk & Compliance workflows

Business Continuity processes

Good understanding of:

CMDB

Enterprise integrations

Security operations

Governance and compliance frameworks

Strong leadership, problem-solving, stakeholder management, and communication skills.

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Preferred Skills

Experience integrating ServiceNow with:

SIEM tools

Vulnerability scanners

Cloud security platforms

Identity and access management solutions

Exposure to Operational Resilience frameworks.

Experience working in enterprise-scale digital transformation programs.

Knowledge of Agile/Scrum methodologies and ITIL practices.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

CIS – Risk & Compliance (CIS-RC)

Additional ServiceNow implementation or architect certifications preferred

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.