Desktop Support Engineer

LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Security, and Network services.

We're looking for an Onsite Desktop Support Engineer for an initial 3-6 months contract in Sydney. In this role, you'll be the face of IT for our client, providing hands-on technical support, resolving issues quickly and ensuring users remain productive and connected.

The Role:

Provide onsite and remote support for desktops, laptops, mobile devices, printers and peripherals.

Troubleshoot and resolve incidents and service requests within agreed service levels.

Deliver exceptional support to end users, including VIP and executive stakeholders.

Configure, deploy, upgrade and decommission end-user devices.

Manage user accounts, access requests and identity services through Active Directory and Microsoft Entra ID.

Provision and maintain devices using Microsoft Intune and/or SCCM.

Support Microsoft 365 technologies

Troubleshoot networking and connectivity issues

Maintain accurate asset records and documentation.

Contribute to knowledge articles, process improvement initiatives and ITIL-aligned service delivery methods.

The Ideal Candidate

2+ years' experience in Desktop / EUC Support

Strong experience supporting Windows 10/11 environments.

Hands-on experience with Active Directory and Microsoft Entra ID administration.

Device management experience using Microsoft Intune

Practical Microsoft 365 support experience

Experience diagnosing and troubleshooting hardware, software and peripheral issues.

Understanding of TCP/IP, DNS, DHCP, VPN and wireless networking concepts.

Experience working with ticketing platforms such as ServiceNow or Jira Service Management.

Excellent communication skills and a genuine passion for delivering exceptional customer service.

Nice to Have

Experience working within a Managed Services Provider (MSP) environment.

CompTIA A+, Network+ or Security+ certifications.

Microsoft Certified: Endpoint Administrator Associate or Modern Desktop Administrator.

ITIL Foundation certification.

PowerShell scripting and automation experience.

What's in it for you?

Lucrative and uncapped earning potential through a generous commission structure

Be part of a team that leverages modern technologies to solve real problems and provides top level of customer satisfaction

Work with a Microsoft Partner of the Year award winner with multiple specialisations

Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning

Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences.

Take advantage of largely working from home in our remote/hybrid workplace and enjoy the flexibility to balance your life

Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore