Help Desk Analyst
About the role
Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Help Desk Analyst is mainly responsible for the smooth running of FXOnline system in agents and stores computers.
ROLES & RESPONSIBILITIES
Provide, Help Desk Assistance and Customer Care Support through Phone, Email and remote desktop connections.
Monitoring of logs to pre-empt potential problems.
Proactively maintain a desktop fleet.
Assisting in Help Desk related projects.
Promptly and politely resolving issues.
Documenting and troubleshooting of issues in a ticketing system.
Identify trends to assist in future problem resolution.
Dispatching support.
Calling IT and staff to determine the root cause of an issue.
Rapidly establishing a good working relationship with customers and other professionals such as software developers, Noc_servers, Noc networking and monitoring team.
POSITION REQUIREMENTS
Advanced English and French Level.
Helpdesk Practice and Procedures skills via phone, email and chat.
One year customer service work experience *Preferred.
Remote Installations
Ability to meet minimum typing speed of 25 WPM while talking with customers.
Ability to manage multiple applications running at the same time.
A can-do attitude and curiosity to learn
PERKS & BENEFITS
Competitive salary
1 month of Aguinaldo (Christmas bonus)
15 days’ vacation
Life insurance
Food vouchers
Work-life Balance
Growth Opportunities
Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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