Service & Support Engineer (D365 F&SCM), AHD GUJ

Trelleborg leverages in-depth materials and applications expertise with early market insights, making the Group a world leader in engineered polymer solutions. We offer a unique portfolio covering a broad range of applications – even the most complex ones. In 2024, Trelleborg Group reported annual sales of approximately SEK 34 billion, with operations in around 40 countries. The Group comprises three business areas: Trelleborg Industrial Solutions, Trelleborg Medical Solutions, and Trelleborg Sealing Solutions. The Trelleborg share has been listed on the Stock Exchange since 1964 and is traded on Nasdaq Stockholm, Large Cap. [www.trelleborg.com] (https://eur02.safelinks.protection.outlook.com/?url=http://www.trelleborg.com/&data=05%7c01%7cmaria.rifaut%40trelleborg.com%7c3b757bb991bb411d827708dba3044535%7c0f86117777224f068db93384e5321a9f%7c0%7c0%7c638283010950261273%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&sdata=8TeIdPxJaN2pjtmrQi19WoTwOZDKNZxQKFP0DilDVgc%3D&reserved=0)

Who are we?

Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.

About the Job

As a Digital Solutions Service & Support Engineer (D365 F&SCM), you will be responsible for providing end-to-end support across business applications and digital solutions.

You will work in a global environment, supporting a mix of Microsoft-based platforms and local business systems. The role requires a hands-on approach, where you independently investigate, resolve, and follow up on issues to ensure stable operations and business continuity.

You will take ownership of the application landscape within your scope and work closely with business users, developers, and other teams to ensure effective and reliable system support.

You will have the opportunity to:

Support business applications including ERP, CRM, EDI, and local systems across regions

Troubleshoot and resolve application and system issues end-to-end

Work with Microsoft-based solutions and Azure services where applicable

Investigate incidents, perform root cause analysis, and implement solutions

Maintain documentation, work instructions, and knowledge base articles

Coordinate with internal teams and escalate when required

Support master data and ensure data consistency across systems

Contribute to training and support end-users in system usage

Support transitions from local solutions to global or centralized services

Drive continuous improvement of support processes and system stability

You will take ownership of issues from identification through resolution and follow-up, ensuring stable operations and continuous improvement across systems.

About the Ideal Candidate

You are a hands-on problem solver who takes ownership and works independently to resolve issues across a complex system landscape.

You are comfortable working in a global environment with different stakeholders and time zones, and you have a strong drive to ensure stable operations and high service quality.

Minimum requirements:

Minimum 3+ years of experience in application and system support within a global and complex IT environment.

Bachelor’s degree in Information Technology, Computer Science, or equivalent experience

Experience in application or system support in a complex IT environment

Strong troubleshooting and analytical skills

Understanding of business applications, ERP processes, and system integrations

Ability to work independently and manage multiple priorities

Strong communication skills and ability to work with both technical and business users

Experience working in a global or cross-functional environment

Nice to have:

Experience supporting ERP systems, preferably Dynamics 365 F&SCM

Exposure to other ERP platforms such as AX2012/AX2009, Infor M3, or SAP (S/4HANA or ECC) is considered an advantage

Experience with Microsoft technologies such as Azure or Power Platform

Experience working in environments with both global platforms and local business systems

Understanding of how business applications interact across systems

We will support you with a strong team environment, clear priorities, and the opportunity to grow your role over time.

What We Offer

We offer the opportunity to work in a global organization where digital solutions play a key role in supporting business operations.

You will be part of a collaborative team environment, working with modern technologies and a diverse system landscape, with opportunities to grow your role over time.