Lead Account Manager, Client Services

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services.

What your day-to-day will look like:

Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports

Cultivate positive working relationships with contract carriers and helpers

Use route planning software to build efficient delivery routes

Handle the dispatch of contract carriers; resolve issues throughout the day as needed

Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies

Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery

Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations

Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

At a minimum, you’ll need:

4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience

Bachelor's degree or equivalent related work or military experience

Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

It’d be great if you also have:

Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience

4-7 years of logistics experience

2 years of inventory control and merchandise reconciliation experience

Solid research, communication and time management skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step