Business Support Specialist

Permanent full time role, Norwest based with hybrid working arrangements

Join a highly supportive, engaged, innovative team

Opportunity to build your career with Australia’s largest retail supply chain

Welcome to Primary Connect

Primary Connect is a critical end-to-end supply chain partner within the Woolworths Group. Our team ensures the safe supply of products to our retail brands (including Supermarkets, Countdown, and BIG W), our broader retail ecosystem partners and external customers, in connecting Australian and New Zealand communities with the products they need and love.

A key pillar of Primary Connect’s strategic agenda is the continued growth of Primary Connect+ (Primary Connect’s commercialisation arm) providing end-to-end supply chain services (international, warehousing and domestic transport) to more than 1,300 (and growing) supplier customers within the Groups ecosystem.

What you’ll do

The objective of this role is to ensure the accurate and timey processing of data lifecycle management, resolution of complex queries, creating positive stakeholder outcomes and provision of insights to ensure the successful business execution, supplier payment and customer invoicing.

Duties include:

Responsible for execution of administrative process and timely resolution of stakeholder queries

Review and checking data requests, resolution of exceptions and sourcing of data as required.

Entry of master, operational and financial data to ensure timely business execution and customer and carrier experiences

Reviewing, auditing, and checking data for errors or inconsistencies to ensure accuracy

Cleaning up data and updating existing records

Development of reporting and trend analysis to identify risks, opportunities and recommendations

Executing weekly and monthly financial processes and associated management

Effective communication on roadblocks and outcomes

Collaboration on root cause analysis resulting in increased process adherence

External and Internal stakeholder engagement and advisory to create successful outcomes, including onboarding and payment / invoice query resolution

Provision of technical and business concept guidance to broader PC+ team, including subject matter expert contribution to initiatives

What you’ll bring

As the Business Support Specialist, you will be comfortable with high volumes of work to be processed and confident with stakeholder communication at all levels, eg, Sales Manager, Customers and Operations.

You will have:

High level of data entry accuracy and timeliness

High Computer literacy, including with spreadsheets and data (Google Sheets & Excel)

Strong organisational skills for handling large volume of files and data and meticulous attention to detail

Excellent verbal and written communication skills and ability to work with team members

Ability to influence external stakeholders and create positive outcomes

Ability to work autonomously with identifying opportunities and recommendations.

Experience using a variety of MS office suites or an interest in learning new systems

Previous experience in SAP, Salesforce, TMS highly regarded or have an interest to learn new systems quickly

Experience in transport industry highly regarded

Understanding of Australian Retail and FMCG Logistics environment desirable

Experience in Data Administration and systems desirable but not essential with the right candidate.

What you’ll experience

Everything we do is driven by a culture of care for our team, customers, and community.

We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.

We’re a team-first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.

We offer competitive remuneration with a generous bonus and access to a number of employee benefits.

A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

We Are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow