Food & Beverage Administrator

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: F&B Administrator

Location: North Vancouver

Department: Food & Beverage

Reports to: Director, Food & Beverage

Role Status: Full-time / Permanent / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

The Food & Beverage Administrator is responsible the organization and execution of administrative duties to support the F&B department. Reports to the F&B Director, and works closely with all F&B departmental management.

ESSENTIAL JOB FUNCTIONS

Provides administrative support to the F&B Director and other F&B managers

Answering the F&B reception phone and responding to a variety of inquiries

Taking reservations for The Observatory & Altitudes Bistro; upselling Grouse Mountain products

Manages TOCK Reservation system for Altitudes Bistro & The Observatory, including creating experiences and responding to guest reviews.

Filing, ordering and inventory of office supplies, coordinating the maintenance of office equipment i.e. Photocopier

Working closely with the catering sales staff, updating weekly banquet contracts and coordinating or conducting site inspections

Take meeting notes

Assisting with HR documentation. Collecting SIR & Food Safe Certifications, ensuring F&B has a compliant list.

Communication of F&B operating hours and updating guest signage accordingly

Completion of payroll for culinary teams

Generating gratuity reports and distribution of gratuities

Daily metric reporting (labour costs, revenue, food costs etc.)

Management of job vacancies for F&B roles

Scheduling interviews for F&B roles

Onboarding and training of all new, returning and existing F&B staff.

Assists with costing of recipes through internal systems as required

Assists in Storeroom with invoicing & inventory as required

Assists in Altitudes Bistro or The Observatory restaurant as required

Other duties as required

REQUIRED QUALIFICATIONS AND ABILITIES

Experience in a Human Resources background preferred

Completion of secondary school required

Ability to motivate and develop staff

Exceptionally organized and able to multitask/coordinate multiple function activity

Excellent communication and writing skills

Proficient in Microsoft Excel and Word

Experience with Ceridian Dayforce preferred

Experience with TOCK preferred

Excellent customer service and interpersonal skills

Flexible work hours; including evening closing shifts, weekends and holidays

WORKING CONDITIONS

Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays.

COMPENSATION AND BENEFITS

$19.76 to $23.11/hour

All positions are eligible for the following benefits and perks:

Free Seasonal Access Pass

Discounts at the resort’s restaurants, retail, and rental outlets

Referral Bonus Program

Public Transit subsidies

Free or discounted lift tickets at many other resorts (winter/summer)

Access to free Employee and Family Assistance Program

Excellent training and professional development

Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans

RRSP matching after 6 months of service

Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.