BALENCIAGA Associate Store Director | Yorkdale

Summary

We are currently seeking a Department Manager who will report to the Store Director.

YOUR OPPORTUNITY

The Department Manager is a professional in the category(ies) they oversee and is responsible for implementing a clienteling mindset among their team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s).

They behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director.

They are involved in their department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.

Job Description

HOW YOU WILL CONTRIBUTE

A BUSINESS DEVELOPER

Assist the Store Director in overseeing floor coverage, driving sales, visual

merchandising, display, client service, and operational functions within the Store

Analyze the results: daily, weekly, monthly and set up constant assessments

Support the Store Director in reporting all the relevant information to the HQs

Share the information with the store team

Know and monitor the business environment including local competition

Provide high quality feedback and requested reports to the Store Director

Support the Store Director and lead the Department Managers in achieving

targeted quantitative and qualitative goals

Implement action plans defined with the HQ and Store director and guarantee follow-up

Update store team on the KPIs and give them support to reach them

A TALENT LEADER AND DEVELOPER

Create and maintain a positive work environment

Embody the brand behaviors and ensure that the store team is also aligned

Motivate and challenge the team on a daily basis

Support the Store Director in setting up team and individual activities: morning briefs, one to one meetings

Partner with the Store Director and/or Department Managers on how to handle all employee issues

Attract, develop and retain talent

Manage the Department Managers and support them in their activities

Assist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedback

Share the development plans with the Store Director and Operations Manager

Support the Store Director in creating a team, whose activities are always

motivated, competent and up-to-date in the fashion and luxury industries

A BRAND PROMOTER (CLIENTS)

Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand

internally and externally

Promote the culture of the brand internally and externally

Oversee the clienteling approach following the guidelines provided by HQs

Ensure store atmosphere upholds brand image

Ensure Balenciaga Signature and Client experience are executed and consistent over time

Supervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintained

Follow up CEE and NPS scores and set up actions accordingly

Develop clienteling mindset and client's loyalty and retention from beginners to VIC

Assure the recruitment, development, retention of clients (from high qualitative data collection to “one to one” relationship)

Guarantee excellent client experience in line with Balenciaga signature

Assure the measurement of “in Store” actions on all channels (phone, mail, etc.)

Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordingly

Build a network of people who have an impact on local and international luxury business in

order to promote client loyalty, especially with VIC and VVICs

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, security, internal

requirements, sustainability, HR guidelines

Ensure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resources

Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload

Take all the necessary measures in order to guarantee the safety of the products and valuable materials in the store

Opening and closing of the store

Oversee day-to-day operations of store

Maintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.

Process Payroll as directed by the company.

Maintain store schedules.

Ensure staff adheres to attendance and punctuality.

Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.

Maintain the accuracy of the Customer database, ensure that your team is entering all client data in a timely and accurate manner.

Ensure execution of Retail Excellence guidelines in the store: front of house, back of house,

team

Support Store director in managing inventories activities, warehouse stock and

reports immediately any discrepancies

Manage inventory activities taking into account related inventory results in collaboration with the Operations manager

Manage warehouse stock and verify that it is in line with the Store’s sales potential

Challenge and improve current processes sustaining the growth and ensure efficiency and

effectiveness

Supervise the team planning

WHO YOU ARE

Commitment to take part in an innovative project

At least 5 years of experience in a managerial position (minimum 10 people)

Significant sales experience in the luxury Retail industry

Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)

High sensitivity to clients experience and loyalty

Precision, organizational skills, adaptability, openness, listening abilities, curiosity

High availability, responsiveness

Product and Fashion sensitivity

Mastering digital skills

Exceptional client service and interpersonal skills

COMPENSATION

For individuals assigned and/or hired to work in Toronto, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the compensation range is $ $90,000 - $100,000 USD per year.

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga’s Yorkdale team as a Department Manager who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT

Job Type

Regular

Start Date

2026-07-16

Schedule

Full time

Organization

Balenciaga Canada Inc.