Operations Support Engineer

Ontario, Canada

Job Family Group:

Process Engineering

Worker Type:

Regular

Posting Start Date:

July 2, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

What’s the role?

The Operations Support Engineer provides process engineering support to the 24x7 production organization to ensure excellence in process safety, reliability, margin, energy optimization, and cost management. The role works closely with the Production Team to provide technical assurance to unit operations and ensure production plan delivery. In addition, this role plays a key role in continuous improvement, project development, and turnaround planning and execution.

The Operations Support Engineer is typically assigned specific process units to support, as part of an area Production Team. At times, the Operations Support Engineer may instead be assigned to key studies, projects, and improvement activities. The successful candidate will join the Sarnia Process Engineering Team and will be assigned an area of support based on experience and available opportunities.

What you’ll be doing

The following are key accountabilities, but are not limited to:

Perform proactive technical monitoring for the assigned process unit and ensure units operate within established limits.

Provide process engineering support for operating problems and seek additional engineering support where appropriate.

Identify and communicate to the technical, production and maintenance communities’ threats, troubleshoot performance and reliability gaps, and identify opportunities for improvement.

Provide technical expertise and optimization recommendations to support delivery of the business plan, including feed and product quality specifications and energy/cost efficiency.

Lead unit alarm reviews and supports alarm management activities.

Utilizes fact-based root cause analysis to investigate, define and troubleshoot threats.

Provide technical leadership to turnaround and major maintenance activities including scope collection, scope review, scope challenge, as well as shut down and start-up procedures.

Generate investment proposals for unit outage, major maintenance, and turnaround related activities such as catalyst replacements, and support capital projects to ensure successful commissioning.

Lead management of change to ensure robust Process Safety Management for changes to be implemented.

Act as the integrator with other disciplines to meet all aspects of HSSE ensuring solutions are fit for purpose and include cost-value optimization.

Active participate in Process Hazard Analyses to identify and assess process safety threats and develop recommendations to mitigate these threats.

What you bring

The candidate must have legal authorization to work in the Canada on a full-time basis

Engineering Degree is required; Chemical is preferred discipline

Professional Engineering designation or working towards this designation

Minimum three (3) years of relevant experience in a similar role

Relevant industry or refinery experience would be an asset

Familiarity with management of change, root cause analysis, process simulations, or safeguarding assessment would be an asset

Ability to work off-hours to support turnaround and emergencies, including potential on-call support for Emergency Operations Centre

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process and must be successfully completed within 3 days of receiving the initial assessment invite. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine the next steps. Thank you for your interest in Shell.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women & those from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

What we offer

The base salary range for this position is $82,000 - $130,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on innovative projects together

Continuously grow the transferable skills you need to get ahead

Work at the forefront of technology, trends, and practices

Collaborate with experienced colleagues with unique expertise

Achieve your balance in a values-led culture that encourages you to be the best version of yourself

Benefit from flexible working hours, and the possibility of remote/mobile working

Perform at your best with a competitive starting salary and annual performance related salary increase; our pay and benefits packages are among the best in the world

Take advantage of paid parental leave, including for non-birthing parents

Join an organization working to become one of the most diverse and inclusive in the world

We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply

Grow as you progress through diverse career opportunities in national and international teams

Gain access to a wide range of training and development programs

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. .

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets

Shale gas and liquids assets in Alberta and British Columbia

A network of 1,400 retail stations across Canada

The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest carbon capture and storage facility

The Sarnia Manufacturing Centre refinery in Ontario

Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels

15 Shell-owned distribution terminals, three of which have marine operations

Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery

Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business

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