People Operations Analyst - 12 Month FTC

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Role Overview

The Analyst supports the delivery of consistent and high-quality HR services. This role is responsible for executing day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless and positive employee experience.

You will serve as a key point of contact for employees and managers, resolving inquiries, executing transactions, and supporting onboarding and lifecycle activities, while maintaining strong data accuracy, compliance, and audit readiness.

Key Responsibilities

1. Employee & HR Inquiry Case Management

Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs

Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs

Escalate complex or sensitive cases appropriately

2. Employee Lifecycle Operations

Execute core HR processes including onboarding, transfers, mobility, and offboarding

Coordinate activities, including communications, documentation, and system readiness

Ensure a high-quality, consistent employee experience

3. Data & Transaction Processing

Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy

Maintain employee data integrity and ensure proper system updates

Generate basic reports and support operational tracking as needed

4. Process Adherence, Compliance & Audit Support

Execute processes in alignment with HR policies, procedures, and regional requirements

Maintain accurate, complete, and traceable records to support audit readiness

Perform data validation checks and support audit requests or documentation reviews

5. Knowledge & Self-Service Support

Create, update, and maintain HR knowledge articles to support employee self-service

Ensure content is accurate, accessible, and aligned with global standards

Identify gaps in knowledge and contribute to improving usability

6. Core Program Support

Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs

Execute program activities in alignment with global standards and service delivery expectations

Ensure consistent, high-quality delivery across core operational programs

7. Employee Experience & Service Excellence

Deliver thoughtful, responsive, and high-quality HR support to employees and managers

Identify recurring issues or themes from inquiries and flag opportunities for improvement

Contribute to a consistent, employee-centric HR experience

8. Continuous Improvement & Efficiency

Identify inefficiencies in workflows or recurring issues and suggest improvements

Support implementation of standardized processes and automation initiatives

Contribute to improving service delivery efficiency and reducing manual work

Required Qualifications

Bachelor’s degree or equivalent experience in a related field

Strong attention to detail with a demonstrated commitment to maintaining accurate data and high-quality work

Clear communication and organizational skills, with the ability to manage multiple tasks effectively

Ability to handle sensitive and confidential information with discretion

Ability to identify issues and support effective solutions with guidance

Sound judgment to handle routine matters independently and appropriately escalate more complex or sensitive issues

Willingness to learn new tools and adapt to evolving processes and systems

Ability to collaborate effectively with team members and cross-functional partners

Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment

Applicants with Disabilities