Senior Floor Manager

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

As a Senior Floor Manager in a JD Sports flagship store, you drive operational excellence and commercial results. You lead from the front—motivating your team, owning floor performance, and delivering exceptional service every shift. You set the pace, coaching your team to maintain high standards while keeping the floor running smoothly and aligned with the premium JD experience.

Working closely with store leadership, you help push ambitious sales targets, elevate customer engagement, and maintain a best-in-class retail environment. This role demands confident, hands-on leadership, strong commercial awareness, and the ability to lift team performance to the highest level.

Key Responsibilities

Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times.

Drive strong commercial performance through effective merchandising, stock management, and team motivation.

Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.

Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.

Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.

Strong leadership skills with proven ability to develop and inspire teams.

Excellent communication and customer-resolution ability, confident in handling complex situations.

Solid commercial awareness with understanding of store operations and performance drivers.

Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

Passionate about the JD brand, retail trends, and delivering a standout flagship experience.

Experience in visual merchandising or premium product presentation.

Energetic, confident leader who thrives in high-pressure, high-traffic environments.

Proactive problem solver who takes initiative and drives continuous improvement.

Builds strong working relationships, contributing to a positive and inclusive store culture.

What We Offer

As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

Incremental Holiday Allowance

Staff Discount on qualifying purchases across Group retail stores and online

Exclusive Colleague Bike Discount scheme

Discounted Gym membership

Personal development opportunities to learn and develop at work

Access to Apprenticeships and accredited qualifications

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

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