Operation Manager

About The Role

Security Operations Manager

A fantastic opportunity has arisen within Bidvest Noonan for a Security Operations Manager, who will work at our client’s prestigious premises

Operations Manager Job Description

Job Title

Operations Manager

Reports To

Senior Operations Manager / Head of Operations / Director of Operations

Job Summary

The Operations Manager is responsible for overseeing daily business operations to ensure efficiency, productivity, quality, and customer satisfaction. The role involves managing people, processes, and performance while driving continuous improvement initiatives that support the company's strategic objectives.

The Operations Manager leads operational teams, manages resources effectively, monitors key performance indicators (KPIs), and works cross-functionally to deliver exceptional results in a safe, compliant, and cost-effective manner.

Key Responsibilities

Operational Management

Oversee day-to-day operational activities to ensure business objectives are met.

Monitor workflow, productivity, and operational efficiency.

Develop and implement operational policies, procedures, and best practices.

Ensure service delivery standards and operational targets are achieved.

Identify operational risks and implement mitigation plans.

People Management

Lead, coach, and develop team leaders and operational staff.

Conduct performance reviews and establish development plans.

Manage employee engagement, attendance, and productivity.

Foster a positive, inclusive, and high-performance culture.

Support workforce planning and recruitment activities.

Performance Management

Establish and track operational KPIs.

Analyze operational performance data and trends.

Prepare regular management reports and presentations.

Implement corrective actions to address performance gaps.

Drive accountability for results across teams.

Continuous Improvement

Identify opportunities to improve efficiency, quality, and customer experience.

Reduce operational costs while maintaining service quality.

Implement automation and technology solutions where appropriate.

Promote a culture of innovation and continuous improvement.

Financial Management

Manage departmental budgets and resource allocation.

Monitor operational expenses and identify cost-saving opportunities.

Ensure financial targets and productivity goals are achieved.

Support forecasting and business planning activities.

Customer and Stakeholder Management

Ensure high levels of customer satisfaction and service excellence.

Collaborate with internal departments to resolve operational challenges.

Build strong relationships with key stakeholders.

Address customer escalations and service issues effectively.

Compliance and Risk Management

Ensure compliance with company policies, industry standards, and regulatory requirements.

Maintain health, safety, and quality standards.

Conduct audits and implement corrective actions as required.

Support business continuity and risk management initiatives.

Key Performance Indicators (KPIs)

Productivity and efficiency targets

Service level achievement

Employee engagement scores

Customer satisfaction metrics

Cost management and budget adherence

Quality and compliance performance

Absenteeism and staff turnover rates

Continuous improvement project delivery

Experience

3–7+ years of operational leadership experience.

Experience managing teams and operational performance.

Proven track record of delivering operational improvements and business results.

Skills & Competencies

Strong leadership and people management skills.

Excellent communication and interpersonal abilities.

Analytical and problem-solving capabilities.

Project and change management experience.

Advanced planning and organizational skills.

Financial and budget management knowledge.

Data-driven decision-making skills.

Proficiency in Microsoft Office, particularly Excel, Power BI, and reporting tools.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve - now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’