Staff Tech Operations Lead

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores - TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team - a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Job Role

A Staff Tech Ops Lead has the knowledge and experience to own, design, and deliver operational processes, services, and business functionality within Oracle MOM globally.

They operate IT Operations processes and technology, resolve escalations, and communicate strategy across all relevant levels.

They lead and deliver process improvements, leveraging ITIL best practices to build high‑quality processes, ensure operational stability, and advanced industry knowledge.

They demonstrate strong interpersonal and communication skills, effectively influencing service providers, business partners, and Senior Leadership.

Role Profile

Act as a lead with European finance business stakeholders.

Responsible to provide support during EU business hours.

Responds to, identifies and troubleshoots escalations of current IT Operations hardware, software, or processes, using ticket logging application.

Demonstrates constant industry & domain awareness of current IT trends. Provides recommendations using continuous improvement processes

Has growth mindset of industry & domain. Demonstrates advanced awareness of current technology & Service Management trends.

Collaborates with Global global IT and business partners

Acts as lead for work provided by a 3rd party Service Provider

Demonstrates advanced communications skills to collaborate with business partners, customers and influence Senior Leadership

Owns technical & process documentation. (SOP, Guides & Knowledge)

Responsible for achieving operational stability & resiliency

Drives ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity

Accountable for adherence to Sarbanes Oxley and all compliance standards

Strategy & Best Practice:

Leads in creating best practices & CSI

Drives evaluation of 3rd party engagement needs

Leads SOW reviews

Leads Development and operational process definition, best practices and standards

Talent Development & Evangelizing:

Onboards new hires

Mentors and provides coaching for others

Supports Talent Acquisition process by performing interviews for hiring

Champions culture

Drives adoption for MOM SDM across IT

Subject Matter Expert:

Demonstrates expert knowledge Oracle MOM. Is a SME of the end to end business application processes in oracle MOM.

Owns technical or process roadmaps for future state

Solid subject matter expertise in Oracle MOM

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

73 Clarendon Road

Location:

EUR Home Office Watford GB