Director - Sales

Company Description

Organisations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organisations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As the Director of Sales for the UK & Ireland, you will assume strategic oversight of our Enterprise New Business division. This is a critical leadership appointment responsible for engineering a scalable, high-performing revenue operation across our most mature market segment.

Operating from our flagship London office, this position offers significant executive visibility, maintaining close alignment with our global corporate leadership layer. You will be responsible for commanding, mentoring, and scaling an elite team of Enterprise Account Executives, transforming market opportunities into predictable, high-value annual recurring revenue (ARR).

Key Responsibilities & Strategic Impact

Commercial Strategy & Execution: Author and execute a comprehensive net-new go-to-market blueprint to systematically penetrate and secure Tier-1 Enterprise accounts across the UKI region.

Human Capital Velocity: Lead, coach, and structurally develop a team of Account Executives. You will own talent retention and performance management, utilizing data-driven feedback to maximize quota attainment.

Pipeline Governance: Maintain absolute command over the corporate pipeline. Leverage CRM metrics and business intelligence tools to analyze market trends, ensure forecasting precision, and implement proactive strategic pivots.

Executive Presence & Reporting: Serve as a primary stakeholder and strategic voice for the team. Deliver sophisticated performance analysis, macro-economic market insights, and multi-year revenue projections directly to the global executive leadership team.

Talent Acquisition & Branding: Partner strategically with Human Resources and Talent Acquisition to establish a premium candidate experience, consistently attracting top-tier enterprise sales talent to the organization.

Qualifications

Leadership Credentials: A minimum of 8 years of documented success leading and scaling high-performing, quota-carrying B2B SaaS enterprise sales operations.

Market Subject-Matter Expertise: A comprehensive, sophisticated understanding of the UKI enterprise software landscape, supported by an active, established executive network.

Commercial & Analytical Acumen: Proven capability in navigating complex, multi-stakeholder procurement cycles, master service agreements (MSAs), and strategic territory allocation within a hyper-growth environment.

Corporate Governance: An executive who champions transparency, operational excellence, and cross-functional collaboration, with a demonstrated commitment to building institutional equity over short-term metrics.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.