Strategic Account Manager - Aggregator Partner

Position Summary

The SAM Aggregator Partner works directly with their sales counterpart, the Sales Aggregator Partner, to ensure that these partnerships are successful. This position serves as the primary point of contact for KBS strategic aggregator partners such as CBRE, JLL, Cushman Wakefield and BGIS, and is responsible for managing the partner relationship along with the Sales Aggregator Partner, with the goal of growing quarterly and YoY total revenue generated through the partnerships.

The Sam Aggregator Partner is primarily responsible for the overall account management activities, ensuring the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall partner satisfaction and growth.

Essential Duties and Responsibilities

Act as senior point of contact for the aggregator for existing client accounts, establishes productive, professional relationships with key personnel at the partner(s)

Meet assigned sales quota and expectations for profitability for partnership and the associated client accounts

Meet KPIs as defined by the partner and KBS

Achieve strategic partner objectives defined by company management

Complete strategic partnership plans designed by SAM and Sales leadership

Work with and through the company SAM program leadership, field operations, customer service, finance, and sales teams to deliver service and growth

Conduct Quarterly Business Review (QBR) process with each partner

Update partner notes and other information in related CRM (Salesforce) and other databases as needed; monitor information in systems for proper response and action

Proactively assess, clarify, and validate partner needs and related performance data on an

ongoing basis, and communicate trends, opportunities, and progress

Be the accountable point person for the partner on with all rollouts of new business with each

related individual client accounts working with the individual client SAM

Coordinate senior management involvement with partner as appropriate

Requirements

Knowledge of facilities services – preferably janitorial

Strategic planning and execution

Past experience working with partners such as CBRE or JLL

Customer relationship building

Experience using PowerPoint and putting together QBR’s

Reporting and data analysis background using Excel and Salesforce

Understanding of operations, components of operations, and account management processes

Sales software, CRM/ERP (Salesforce etc.) and related technology

Ability to identify and close sales opportunities

Strong interpersonal and customer service skills

Problem solving and conflict resolution

Knowledge, Skills and Competencies

Knowledge:

Understanding of operations, components of operations, and account management processes

Knowledge of facilities and building maintenance service

Strategic planning

Sales team management

Business to business account management

Customer relationship building

Business operations and organizational relationships

Understanding of operations, components of operations, and account management processes

Sales software, CRM/ERP (Salesforce etc.) and related technology

Facilities and building maintenance services industry

Knowledge of MS Office products including experience working with Excel (pivot tables, filtering, etc).

Skills:

Ability to identify and close sales opportunities

Strong interpersonal and customer service skills

Excellent written and verbal English communication skills

Ability to prepare and present oral presentations to leadership and customers

Strategic planning and execution

Problem solving and conflict management

Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes

Effective time management and multi-tasking skills with exceptional organization skills

A self-starter with passion for continual learning and seeking new challenges

Ability to work under pressure and perform tasks with strict deadlines

Demonstrated problem-solving skills with experience leveraging data to provide business insights and recommendations

Methodical driver

Ability to travel domestically

Competencies:

Customer focus

Integrity and trust

Interpersonal and political savvy

Presentation skills

Educational Qualifications/Job Experience Requirements

Experience Required:

5 years of strategic account management, sales, operation or related field

experience in a business-to-business environment

Education:

Bachelor's degree or equivalent business experience required