Account Manager I

Role description

Role Overview

The Client Partner is responsible for owning and growing strategic client relationships, ensuring delivery excellence, and driving revenue expansion across assigned accounts. This role acts as the primary interface between the client and internal teams, aligning business objectives with execution.

Key Responsibilities

1. Client Relationship Management

Serve as the primary point of contact for assigned key accounts

Build and sustain C-level and senior stakeholder relationships

Understand client business priorities, challenges, and strategic roadmap

Drive customer satisfaction and long-term partnership value

2. Revenue Growth & Account Expansion

Own P&L / revenue targets for the account(s)

Identify and pursue upsell, cross-sell, and new business opportunities

Develop and execute account growth strategy and roadmap

Collaborate with sales and solution teams for deal closure

3. Delivery Oversight & Governance

Ensure successful program delivery across projects and engagements

Drive governance through reviews, KPIs, SLAs, and reporting cadence

Act as escalation point for delivery risks and issue resolution

Ensure alignment between client expectations and internal execution

4. Stakeholder & Internal Alignment

Coordinate across delivery, presales, finance, and operations teams

Drive internal teams towards client-centric outcomes

Provide feedback to leadership on client trends and opportunities

5. Contract & Commercial Management

Oversee contract compliance, renewals, and negotiations

Manage billing, margins, and financial performance of accounts

Ensure adherence to commercial terms and risk mitigation

Required Qualifications

10–15+ years experience in account management / client partner roles

Proven track record in managing large enterprise accounts

Strong experience in IT services / consulting / operations environments

Demonstrated success in revenue growth and stakeholder management

Prior experience working with Japanese enterprise clients or in the Japan IT services market strongly preferred

Key Skills & Competencies

Business-level Japanese proficiency required; English communication skills essential for internal coordination

Executive stakeholder management

Business development & sales acumen

Strong financial and commercial understanding

Delivery and program governance expertise

Negotiation and influencing skills

Communication and presentation (executive level)

Experience in global delivery models, preferably including offshore/nearshore teams supporting Japanese clients

Success Metrics

Account revenue growth (Actual Figures & %)

Account EBITDA Growth (Actual Figures & %)

Sales pipeline

Typical Reporting Structure

Reports to: Country Head – Japan

Works closely with: Delivery Heads, Sales Leaders, Finance, Ops

Skills

client advocacy,customer relationship management,business development,account management,strategic planning,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.