Euronext Clearing - Client Support Manager

Annual gross Salary: 60-65.000€

Join Euronext Clearing as a Clearing Client Support Manager you will play a pivotal role in leading the Client Support function, ensuring high-quality operational and technical support to clearing members across all asset classes. As part of Euronext Clearing, you will be responsible for driving service excellence, operational resilience, and continuous improvement of post-trading processes.

You will be primarily responsible for:

Leading the Client Support team, ensuring effective and timely resolution of client queries and incidents across all asset classes

Acting as the main point of contact for clearing members, providing operational and technical support throughout the post-trading lifecycle

Monitoring service levels, identifying areas for improvement, and implementing best practices to enhance client satisfaction

Collaborating cross-functionally with Operations, Risk, IT, and Product teams to resolve complex issues and drive process improvements

Analysing client feedback and operational data to identify trends, risks, and opportunities for service enhancement

Preparing and delivering regular reports and updates to senior management and stakeholders

Your profile

Degree in Economics, Finance, Business Administration, or a related field

Minimum 5 years of experience in post-trading, clearing, or client support within a financial institution or market infrastructure, including exposure to client-facing roles

Solid understanding of post-trading processes and their operational impact

Proven experience in client-facing and/or operational support roles with strong client relationship management skills

Strong analytical and problem-solving abilities

Ability to work effectively under pressure in a fast-paced and regulated environment

Excellent communication skills in English; additional European languages are a plus

Proficiency in Microsoft Office tools

Working with us means

Joining a dynamic and collaborative team at the heart of European capital markets

Contributing to the resilience and efficiency of post-trading operations

Access to professional development opportunities and a diverse, inclusive workplace

Making a tangible impact on the quality of service delivered to our clients

Apply by submitting a CV in English.

About Euronext Clearing

Euronext Clearing is a multi-asset-class clearing house that provides proven risk management capabilities for Euronext’s cash, financial and commodity derivatives markets. As the central counterparty (CCP) of choice for Euronext markets, it ensures the efficient and safe functioning of the markets. Join us and play a key role in the development and diversification of Euronext’s clearing franchise.

Find out more about us at: Euronext Clearing

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.