Technical Account Manager
Skills
About the role
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 - all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.85 from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock - and was named one of America's best startup employers by Forbes.
We prioritise candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our Global TAM team in Sydney! As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite.
You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
What you will do
Ensure customer satisfaction for Rippling's Australia-based customers and take ownership of retaining a book of business
Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to US-based customers expanding into Australia
Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs
Drive increased adoption of key features, new product releases, and best practices
Swiftly prioritise and resolve critical customer issues
Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows
Master the full suite of Rippling products to provide comprehensive advice
What you will need
3+ years of work experience at a SaaS company in a customer-facing role
Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS
Excellent at time management, prioritising tasks, and adapting on a day-to-day basis
Proven experience as an account manager with a scaled book of business
Track record of building strong customer relationships
Hunger to work extremely hard on a growing team
Stellar written and verbal communication skills
Flexibility with changing job duties and responsibilities
Passion for enabling both customers and internal teams
Interest in actively working with product and engineering team
Additional Information
Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.
#li-hybrid
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