Dispatch Supervisor (Commissionaires Nova Scotia, Atlantic Operations Centre)

WHO WE ARE

Commissionaires Nova Scotia (CNS), is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We're looking for someone who thrives in a fast-paced environment and is confident making sound decisions when priorities shift. The ideal candidate understands the importance of policies and procedures and can exercise good judgment while working within established guidelines. They know when to take initiative, when to seek guidance, and how to balance independent decision-making with consistency, accountability, and organizational standards.

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Nova Scotia.

The Benefits:

Higher-than-industry pay rates

Health, drug, and dental benefits

Life and accident insurance

Free uniforms and equipment

High-quality, formal, and on-job training

Annual paid loyalty award

Education assistance funds and family scholarship programs

Advancement opportunities within a large, national organization

THE ROLE

Position: Dispatch Supervisor

Competition Number: CNS 2026-07-01

Location: Commissionaires Nova Scotia Head Office (229 Damascus Rd, Bedford NS)

Reports to: Atlantic Operations Centre Manager

Working Hours: Monday-Friday, 8 hour shifts based on a rotating schedule (occasional flexibility required)

Close Date: July 16, 2026

The Dispatch Supervisor leadership role is ideally suited to an individual with previous dispatching experience who has worked in a fast-paced, dynamic work environment. An ability to match client demand to the available existing workforce, and to communicate concisely the detail of each assignment is vital to the success of the operations centre.

CNS is seeking an independent and attentive leader who will commit to ensuring that the dispatch team fulfills and satisfies the staffing needs of our various clients. If you enjoy working toward established deadlines and are an experienced, results-driven and detail oriented professional, then this may be an excellent opportunity for you.

Duties and Responsibilities:

While duties vary by assignment, the responsibilities of this role may include, but are not limited to:

Supervising and designating the dispatch of appropriate personnel to satisfy client’s specific workforce requirements

Coordinating the specific needs of various clients through active engagement to ascertain the full scope of fluid work demands

Ensuring the dispatch of appropriately skilled, and capable staff on a timely basis

Supervising the communication between CNS employees, and clients through telephone and digital means (email & text messages) to effectively manage workforce needs for CNS short- and long-term contracts, NMSO sites, and new client requirements

Collaboratively liaise with principal stakeholders/management to strategize effective problem-solving solutions in real time

Supervising the electronic documentation of any irregularities related to personnel scheduling

Maintaining clear and complete shift notes, and communicating these to both management and incoming dispatchers to ensure continuity of operations during shift changes

WHO WE’RE SEEKING

Eligibility Requirements

Candidates must:

Be aged 19 or older

Be a Permanent Resident of Canada or Canadian Citizen

Not have a criminal record for which a pardon has not been granted

Be able to provide fingerprints and complete a criminal record check

Be eligible to apply for Government of Canada personnel security screening

Hold a valid Nova Scotia driver’s license

Be able to communicate effectively in English (the ability to work in both official languages would be considered an asset)

Qualifications and Skills

The selected candidate will be a professional and detail driven individual with a strong work ethic and “Can Do” attitude.

Key qualifications and skills to be successful include, but are not limited to:

Minimum six (6) months experience working as a Commissionaire, OR equivalent knowledge of the security industry is preferred

Leadership experience will be considered an asset

Previous experience working in a dispatch or a busy operations centre environment

Superior customer service skills

Clear and effective communicator via both phone and email, complemented by active listening

Ability to work in a fast-paced, dynamic work environment

Ability to multi-task while staying organized

Ability to maintain a high standard of quality while operating under minimal supervision

Ability to read, interpret and adhere to contractual documents and instructions

Possess a high level of comfort and skill operating modern technology in an office environment

Data entry skills: minimum 35 words per minute keyboarding

Ability to learn quickly, and be highly adaptable to evolving business requirements

Ability to maintain a high level of deadline awareness

Ability to be a consummate professional, consistently remaining calm and respectful during periods of high demand, or escalation

Excellent problem-solving skills, with the ability to use sound judgement and common sense in decision making

Ability to maintain confidentiality, and to handle sensitive information with discretion

READY TO JOIN US?

This position is open to external and internal applicants (commissionaires should include their Corps #). We encourage veterans of the Canadian Armed Forces and RCMP to apply.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.