Technical Operations Manager

Podtech Data Centers Inc., the employing entity, is a proud member of the IREN Group and we are currently looking to hire!

IREN is a leading next-generation data center business powering the future with 100% renewable energy. We build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.

We have grown substantially since 2019, from our inception in Australia to now having several facilities across North America and being listed on NASDAQ… and we are just getting started! By joining us, you will be contributing to the future of sustainable high-performance compute and the local communities we strive to have a positive impact on.

The Technical Operations Manager is responsible for the overall leadership, strategy, and execution of technical operations supporting a High-Performance Computing (HPC) data center environment. This role provides oversight of all server operations, technical service delivery, hardware support, vendor management, and customer-facing technical activities to ensure the highest levels of availability, reliability, and operational excellence.

The Technical Operations Manager leads both the internal technical support organization and the external vendor support organization through direct management of:

Technical Services Manager – responsible for Data Center Technicians, smart hands services, hardware deployments, operational support, and customer service delivery.

HPC Vendor Services Manager – responsible for OEM technicians, vendor relationships, hardware repair activities, RMA management, spare parts logistics, and service-level performance.

The role serves as the senior operational leader for all compute infrastructure support functions and acts as the primary interface between Operations, Engineering, Facilities, Customers, and Vendors. The Technical Operations Manager is accountable for service delivery, technical support performance, operational readiness, vendor effectiveness, infrastructure reliability, and continuous improvement across one or more HPC data center sites.

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, or related discipline.

Equivalent experience in mission-critical operations may be considered.

Experience

5+ years of experience in mission-critical operations, HPC infrastructure, cloud computing, or large-scale data center environments.

5+ years of management experience leading technical operations organizations.

Experience managing both internal technical teams and external vendor organizations.

Experience supporting enterprise server, storage, networking, and HPC infrastructure.

Experience in 24/7 operational environments.

Technical Knowledge

HPC infrastructure and operations

GPU computing environments

Enterprise server platforms

Storage technologies

Data center operations

Vendor support models

Hardware lifecycle management

Asset management systems

Incident, change, and problem management

ITIL service management principles

Key Responsibilities

Technical Operations Leadership

Lead all technical operations activities supporting HPC and server infrastructure.

Develop and execute operational strategies that support business objectives and customer requirements.

Establish operational standards, governance processes, and performance expectations.

Promote a culture of safety, accountability, customer focus, and operational excellence.

Provide leadership during critical incidents, major outages, and recovery events.

Organizational Leadership

Technical Services Function

Provide leadership and oversight to the Technical Services Manager responsible for:

Data Center Technicians

Lead Technicians

Smart Hands Services

Server deployment activities

Rack and stack operations

Customer support requests

Operational readiness support

Vendor Services Function

Provide leadership and oversight to the HPC Vendor Services Manager responsible for:

OEM Field Service Engineers

Vendor Technicians

Warranty support programs

Hardware repair activities

RMA management

Spare parts programs

Vendor performance management

Service contract administration

Service Delivery & Operational Performance

Lead service delivery for all technical support functions.

Monitor KPIs, SLAs, and operational performance.

Ensure timely response to infrastructure and customer issues.

Drive standardization, consistency, and continuous improvement.

HPC Infrastructure Strategy

Develop support strategies for HPC, GPU, storage, and server environments.

Ensure operational readiness for new technologies and deployments.

Support lifecycle management, hardware refreshes, and infrastructure growth.

Vendor & OEM Management

Manage strategic relationships with vendors and OEMs.

Conduct performance reviews and drive vendor accountability.

Oversee contract compliance, escalations, and support agreements.

Incident & Escalation Management

Serve as the senior escalation point for major incidents.

Coordinate response efforts, root cause analysis, and corrective actions.

Monitor reliability trends and implement lessons learned.

Customer & Stakeholder Management

Act as a senior operational contact for customers and stakeholders.

Support customer reviews, onboarding, and expansion initiatives.

Ensure service delivery meets business and contractual requirements.

Operational Readiness & Project Support

Support commissioning, testing, and turnover of new infrastructure.

Ensure operational requirements are incorporated into projects.

Assess operational risks and support site expansion activities.

Asset Lifecycle & Capacity Planning

Oversee hardware lifecycle, asset management, and capacity planning.

Ensure effective management of critical spares and configuration controls.

Support long-term infrastructure planning.

Continuous Improvement

Drive operational excellence, process improvement, and automation.

Develop performance reporting and benchmark against industry standards.

Compliance, Safety & Security

Ensure compliance with safety, security, change management, and regulatory requirements.

Promote a strong safety culture and support audits and assessments.

The IREN Package:

Salary range: CAD $125K to $170K, depending on experience

Short-term and Long-term Incentive Programs

Extended Health and Dental Benefits

3 weeks paid vacation

Casual work attire

Relocation assistance (if necessary)

Other Internal Information:

Location: Prince George

Reporting Line: Site Manager

Travel Requirements: Occasional travel as required across Canadian and US operations

Flexibility: IREN operates across multiple countries / time zones. Must have a flexible approach to work hours

This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.

By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.