Vice President, Operations
About the role
Job Title: Vice President, Operations
Team: Operations
Reports To: SVP, Operations
Location: Western Canada (Alberta, Saskatchewan & Manitoba)
Employment Type: Permanent Full-Time
About 123Dentist
At 123Dentist, we are redefining the future of dental care across Canada. As one of the country’s largest networks of dental practices, with more than 475 locations and over 7,000 employees, we empower dentists with the tools, resources, and support they need to focus on what they do best: patient care. Our teams span finance, HR, operations, marketing, and legal, all working together to help our network grow and thrive.
About the Role
This is a senior executive role for a leader who thrives at the intersection of strategy and execution. As Vice President, Operations, you will own regional operations across a multi-province portfolio, translating enterprise priorities into field-level results while developing the next generation of operational leaders.
You will be accountable for clinic performance, financial outcomes, and leadership culture across your region. You will be the connective tissue between head office and the field, ensuring that what we set out to do actually gets done, and that our dental partners, clinical leaders, and teams feel supported every step of the way.
If you are a seasoned operations executive who leads with clarity, builds trust quickly, and knows how to drive performance across a complex, multi-site organization, this role is built for you.
What You’ll Do
Lead enterprise-aligned strategy across a large regional footprint, overseeing Directors and driving performance outcomes in clinic operations and patient experience
Translate business goals into operational plans, resourcing, and timelines, and hold the region accountable for delivery
Own regional P&L, cost structure, and investment prioritization
Lead enterprise-wide initiatives and system changes within regional field operations
Monitor strategic KPIs and ensure results reflect enterprise priorities
Develop Directors and support succession through leadership pipeline planning
Model inclusive, values-based leadership and reinforce cultural expectations across the region
Represent 123Dentist with dental partners, clinical leaders, and community stakeholders
Serve as the executive link between field operations and cross-functional departments including HR, BI, Clinical, and Finance
Resolve escalated issues and drive continuous improvement through cross-functional governance
What You Bring
10 or more years of experience in multi-site operations, including at least 3 years in an executive field leadership role
Bachelor’s degree in business, healthcare, or a related field; Master’s degree preferred
Proven success managing scale, complexity, and cross-functional initiatives across a large portfolio
Strong financial acumen with direct accountability for P&L and operational performance
Experience in dental or healthcare operations is a significant asset
A track record of developing leaders and building high-performance teams
The ability to build alignment across senior stakeholders, field leaders, and clinical partners
A strategic mindset paired with a bias for execution and accountability
Why Join 123Dentist?
Lead a meaningful portfolio with real regional scope and executive autonomy
Shape operational culture and leadership capability across a growing national network
Work closely with senior leadership to influence enterprise strategy
Be part of an organization where operational excellence directly improves patient care
Join a collaborative, values-driven team that is building something significant in Canadian healthcare
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