Verafin - Director - Project Management - Professional Services

We’re looking for a Director, Project Management to join our Professional Services organization, reporting to the Senior Director of Project Management.

In this role, you’ll lead a team of Project Managers responsible for delivering successful customer engagements across our Professional Services organization. You will help shape and evolve our project management practices, ensuring customers receive a consistent, high-quality experience while driving operational excellence and strong business outcomes.

You’ll fit right in if you’re a strategic, collaborative leader who enjoys developing people, partnering across teams, and driving continuous improvement in fast-paced, customer-focused environments.

What You’ll Do

Lead and develop a team of Project Managers, fostering a high-performing, customer-focused culture through coaching, feedback, and career development.

Drive consistent execution of project management practices across professional services engagements, ensuring successful customer outcomes and scalable delivery.

Partner cross-functionally to align priorities, improve processes, remove delivery barriers, and support strong project outcomes.

Oversee resource planning, project health, and operational performance, providing visibility into key risks, priorities, and opportunities for optimization.

Champion an exceptional customer experience by monitoring engagement outcomes, managing escalations, and driving continuous improvement across the customer journey.

What You’ll Bring

Project Management & Implementation Expertise: Proven experience leading project management, customer implementation, or delivery teams within a professional services organization.

Verafin Experience: 1+ years of experience supporting teams and customers working with Verafin solutions.

Leadership & Team Development: Demonstrated ability to lead, coach, and develop high-performing teams while driving accountability, engagement, and results.

Cross-Functional Collaboration & Customer Focus: Skilled at partnering across departments, navigating customer escalations, and aligning stakeholders to achieve successful customer and business outcomes.

Communication & Problem Solving: Strong verbal and written communication skills with proactive problem-solving abilities and the ability to manage multiple competing priorities in a fast-paced environment.

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

Come as You Are

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.