Customer Service and Inside Sales Representative

About Us:

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

As Customer Service/Inside Sales Associate with BW Papersystems, you will drive product sales by developing and securing direct sales opportunities while providing comprehensive telephone and on-site support to customers. You will actively generate market interest through various sales activities including lead qualification, prospect outreach, product demonstrations, and maintaining relationships with existing accounts. This role combines sales development responsibilities with customer service duties such as order processing, quote generation, shipment coordination, and warranty support.

Job Responsibilities:

Drive product sales by developing, identifying, and securing direct sales opportunities through various outreach activities

Generate market interest and close sales by executing projects, surveys, campaigns, site visits, and product demonstrations

Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) through effective lead qualification and nurturing

Prospect identification and outreach through cold calling, email marketing, and database profiling activities

Provide comprehensive telephone support to customers and manage incoming calls and emails for order requests

Take and close customer orders while providing quotes and coordinating shipments

Cross-sell new solutions to existing customers and maintain ownership of specified customer accounts

Travel to visit key accounts when required to build relationships and help manage their accounts

Support sales processes and handle warranty claims in coordination with VP, maintenance, and supervisors

Maintain on-call availability on weekends and holidays, with Friday through Monday coverage every two months

BASIC QUALIFICATIONS AND REQUIREMENTS

High School Diploma or GED Certificate

2+ years of sales and customer service experience

Proficient in navigating a computer (required)

Proficient with using Microsoft Suite

Blueprint reading a plus but not required

#LI-MG2

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work - therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Bw Papersystems