Infrastructure Engineer

Req ID: 379301

We are currently seeking a Field Tech Senior Specialist- WOS to join our team in Timonium, Maryland (US-MD), United States (US).

Job Description:

Overview:

The Field Tech Senior Specialist provides users with support services for corporate standard technology products.

He/She provides hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades.

The Field Tech Senior Specialist troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention.

He/She interacts with field locations to standardize support practices and procedures.

This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.

Daily Deliverables:

Provide daily operational support for Maryland Campus, including SMC, TechSpot, and walk-up services, ensuring timely resolution of incidents and service requests across end-user devices, servers, and network components

Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize user downtime

Support PCSR processes to ensure efficient provisioning and lifecycle management of end-user devices

Support and maintain TechGrad Training Lab environment to enable ongoing training programs

Track and assist with Server EOSL cycles, coordinating with appropriate teams for planning and replacements

Perform NAS permissions analysis and monitor storage capacity, identifying potential risks

Long-Term Initiatives

Data Center Optimization

Computer Room Server Rack Consolidation

Rationalize and consolidate server rack footprint to improve space, power, and cooling efficiency

Reduce physical sprawl and improve manageability

Partner with infrastructure teams to execute migration and decommissioning plans

Infrastructure Lifecycle Strategy

Server EOSL Replacement Program

Develop and maintain forward-looking server replacement roadmap

Align EOSL remediation with budget cycles and risk prioritization

Reduce operational risk associated with aging infrastructure

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($35-$39/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com