Change Implementation Manager

About The Role

Join the RAC as a Change Implementation Manager and lead the delivery of change that improves how our operations work every day. You’ll sit within our Operations Transformation team, focused on turning plans into practical delivery. This is a hands-on role where you’ll own implementation, keep things moving, and make sure change lands properly across the business.

We’re looking for someone who gets stuck in. You’ll work through real issues as they come up, keep delivery on track, and support teams through change in fast-paced environments. It’s about getting things done, not just reporting on progress.

You’ll work closely with stakeholders, delivery teams and suppliers, bringing structure where it’s needed while staying pragmatic in how you deliver.

What you’ll do

Own end-to-end delivery of change initiatives, from plan through to implementation

Turn strategy into clear, practical delivery plans and priorities

Keep programmes moving, managing risks, issues and dependencies

Put the right governance and reporting in place to stay in control

Manage budgets, forecasts and cost tracking

Make sure teams are ready and change is embedded into day-to-day operations

Work closely with stakeholders and suppliers to drive progress

Provide clear, simple updates on delivery, risks and outcomes

Continuously improve how change is delivered across the function

What you’ll need

Experience delivering change or transformation with a focus on hands-on implementation

A proactive, delivery-first mindset, someone who gets involved and solves problems

Experience in fast-paced or reactive environments

Confidence working with stakeholders at different levels

Ability to balance pace with structure and control

Location & Salary

Location: Bescot, Walsall (hybrid – 2 days in the office, 3 from home)

Flexibility may be required to meet operational needs.

Salary: Aligns with market and experience

As a Change Implementation Manager at the RAC, you’ll get benefits that go the extra mile

Earnings that motivate – competitive salary plus conditional annual bonus

Tools to drive your future – free RAC breakdown cover from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months

Time off that matters – 25 days annual leave plus bank holidays, alongside family leave and flexible working options

Financial security & perks – pension scheme with up to 6.5% matched contributions and life assurance cover up to 4x salary (with options to increase)

Wellbeing that works for you – 24/7 confidential support service available for you and your household

Extras that make a difference – access to Orange Savings, our colleague discount portal, plus our Colleague Share Scheme after probation

Why the RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that the RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.