Advanced Medical Support Assistant

Summary

The Advanced Medical Support Assistant (AMSA) is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. The San Francisco VA Health Care System uses a practice group concept that combines managed care and primary care treatment models. This position is located at the VA Clinic South Santa Rosa - California Ambulatory Care Service.

Qualifications

Advanced Medical Support Assistant -GS-6 Experience. One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge - Skills - and Abilities. Candidates must demonstrate all of the KSAs below: (a) Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc. (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. (e) Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations. (f) Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns. Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. Physical Requirements: No special physical qualifications are required.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional At this level the Advanced Medical Support Assistant must have the ability to multi-task - working rapidly and independently with a high degree of accuracy

The AMSA must be dependable - use good judgement and effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care

Good written and oral communication skills are essential

Duties include but are not limited to: Scheduling - cancelling - and re-scheduling patient appointments by managing appointment requests (including but not limited to Return-to-Clinic Orders (RTC) - Recall Reminders - Veteran's Appointment Requests (VAR) - Consults - and Patient initiated requests in accordance with scheduling business rules as outlined in VHA Directive 1230 - Outpatient Scheduling Management - and VHA Directive 1232 - Consult Management - utilizing scheduling programs as mandated by your supervisor

Consult Management: Coordinate the scheduling/rescheduling of consults or forwarding of consults to community care using the various scheduling systems and tools

Contacts the Veteran to discuss VA and community care options - gathering the Veteran's scheduling preferences and appropriately documenting all mandatory consult scheduling elements as outlined in VHA Directive 1232 - Consult Management

Responsible for tracking consult progress from file entry date to the scheduled date or cancellation of the consult

Documenting all patient related correspondences and outreach for scheduling in the electronic medical record

Check-in/check-out procedures for patient visits and ensuring patient demographics (to include but not limited to mailing address - contact information - email - etc.) are validated and up to date in the patient's record

Responsible for capturing Non-VA health insurance utilizing the Insurance Capture Buffer software

Logging into phone system application - (multiline phone system application) as directed by the supervisor - to answer incoming calls in accordance with standard operating procedures and customer service policy

Responsible for managing incoming and outgoing digital and physical faxes

Distributes - receives - sorts - and delivers incoming and outgoing mail or other documents to the appropriate individuals

Responding to incoming correspondences - including - but not limited to - VA emails - Instant Messages - Voicemails - and Secure Messaging within the timeliness parameters as outlined by department

Responsible for Lobby Management - including - but not limited to monitoring the reception patient check-in/check-out line - general cleanliness of the lobby (if needed escalating concerns to other departments as necessary) - restocking flyers and brochures - and addressing Veterans that have been waiting longer than 15 minutes

Appropriately complete initial paperwork for same day walk-in \"triage\" patient's - notifies the appropriate nursing staff members and alerts clinical staff immediately of any urgent/emergent issues

Collaborates effectively with fellow SFVAHCS staff to ensure patient concerns are addressed

Responsible for processing view alerts per VHA policy timelines

Completes no-show reconciliation at the end of each clinic period - including the rescheduling of patients per VHA policy

Reviews upcoming pending appointments - as necessary - to ensure patients are being seen appropriately

Other related duties may be assigned

Work Schedule: Monday-Friday - 8:00am - 4:30pm Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience

Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child

Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position

Functional Statement #: 09517F Permanent Change of Station (PCS): Not Authorized