Transformation Manager

Closing date for applications: 07/07/2026

Location London, United Kingdom

Salary £73,240 – £109,860

Job typePermanent | Contract typeFull Time

On-site

You’ll be working at your allocated office or hub, collaborating in-person and digitally with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

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Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Transformation Manager

If you're passionate about delivering outstanding customer and colleague experiences and want to further develop your transformation leadership, strategic thinking and influence, we'd like to hear from you

We'll look to you to help shape and deliver the bank of the future by delivering increased customer value and effortless customer experiences through various channels, propositions, products and services

You'll be joining a fast-paced and customer-focused team driving innovative thinking, influencing strategic priorities and continually challenging the business to deliver more for customers and colleagues

This is an office-first role, so most of your time will be spent on site at our London office at 250 Bishopsgate

What you'll do

As a Transformation Manager, you'll play a key role in shaping and delivering our customer value strategy, aligning transformation priorities to wider customer, colleague and financial outcomes. Working collaboratively across the bank, you'll identify strategic opportunities to digitise, improve existing experiences, develop compelling business cases, create future solutions and drive the delivery of high-impact transformation priorities.

We are recruiting for multiple opportunities within our Transformation team and welcome applications from candidates with experience in customer and digital transformation, operating model design, business architecture, strategic workforce planning, organisational effectiveness, or enterprise-wide change delivery.

Your role will also involve:

Bridging the gap between executive strategic ambition and initiative-level delivery, translating strategy into tangible outcomes

Building trusted relationships with senior stakeholders to influence decision-making and ensure transformation plans are coordinated across the bank

Developing an in-depth understanding of transformation initiatives and business cases, with the ability to distil complex information into clear recommendations for leadership stakeholders

Driving alignment across transformation priorities, ensuring plans, interdependencies and outcomes remain coordinated

Providing constructive challenge and working with business areas to shape stronger propositions, business cases and initiatives

Identifying opportunities to simplify, digitise and improve customer and colleague experiences

The skills you'll need

You'll be passionate about customer experience and continuous improvement. Alongside a creative mindset, you'll have a strong track record of leading complex transformation activity, influencing stakeholders and shaping outcomes within a large and complex organisation.

You'll have experience driving innovative ideas and harnessing digital and technological advances that create meaningful benefits for customers, colleagues and the business.

We'll also be looking for:

An independent thinker with strong critical thinking skills

Ability to turn complex problems into clear, actionable plans

Experience leading customer, digital, operational or business transformation initiatives, ideally in banking or financial services

Strong track record of influencing senior stakeholders and shaping strategic recommendations, business cases and priorities

Deep understanding of customer journeys, propositions and channels

Knowledge of retail banking trends and evolving customer expectations

Understanding of Generative AI applications in retail banking and practical delivery experience

A talented communicator, able to influence and engage a wide range of stakeholders

A strong challenger mindset, with the confidence to challenge senior stakeholders constructively

Exceptional stakeholder management skills, with the ability to understand a wide range of perspectives and work towards a joint outcome

The ability to translate strategy into practical delivery outcomes and future customer experiences

A proven ability to adapt to quickly changing environments, learn at pace and encourage others to do the same

Experience developing and presenting business cases

We're particularly interested in candidates with experience in operating model design, business architecture, strategic workforce planning, workforce transformation or organisational design, although this is not essential.

You'll ideally have post-graduate experience gained within a leading management consultancy or a comparable in-house role, such as strategy, operating model, workforce planning or transformation within a large, complex organisation.

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

£

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Bishopsgate hub

Based only a few minutes’ walk from Liverpool Street Station, the central location of this office makes working there incredibly convenient. Everything you need is close by, so you can run errands, go to the gym, and socialise with friends and colleagues before and after work.

Bishopsgate recently underwent a multi-year refurbishment programme to improve spaces and facilities as well as become more sustainable.