Meetings and Events Project Technology Manager, Cvent (12-month fixed term contract)

Job Title: Meetings and Events Project Technology Manager, Cvent (12-month fixed term contract)

Brand: Emota

Location: UK: Ashby-de-la-Zouch or Manchester, hybrid (full-time, working a minimum of 2 days a week from your nearest office)

Reporting to: Client Operations Manager

Direct report(s): None

A bit about the role …

You will operate as a necessary knowledge holder on the technologies used on a large congress client account and will work with the delivery team and the client, consulting on capabilities and driving continuous improvement.

You will play an active part in the development and maintenance of the platform templates in the lead up to the planning and delivery of congresses where important technologies are used. The predominant technology is Cvent. The account also utilises App technology and meetings scheduling software.

We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, company pension, life and health insurance and many other benefits.

You will …

Technology Management:

Lead the deployment and configuration of eQuartz

Ensure seamless integration with existing systems and workflows

Design and deliver training sessions for our teams on Cvent / eQuartz tools and features

Create user guides and resources to support ongoing adoption and proficiency

Create and maintain templates working with the delivery team, client, and other relevant parties to evolve the agreed approach; solve problems and completing testing

Create supporting operating procedures, user guides and training information

Roll out of amendments to the delivery team and client team

Identify and implement process efficiencies and technology enhancements for the end-to-end data capture and delivery to client

Maintain data quality of client dashboards (facilitate technology interaction and historical data capture)

Publish centralised congress and ancillary meeting reports

Produce and analyse reports to provide relevant insights for clients and our teams

Support data-driven decision-making through accurate event metrics

Promote event technology solutions to team and wider departments

Project Delivery:

Align Cvent / eQuartz capabilities with internal process workflow including Cvent budgets

Develop and document best practices for usage across the organisation

Achieve all client and company-driven Service Level Agreements (SLAs) for all events

Ensure delivery of all events following regulatory and client-defined compliance guidelines

Deliver first class customer service following clients' goals

Support with the management of applications used for virtual events including virtual on-site support

Monitor website builds and data accuracy to ensure high-quality outputs

Conduct regular audits and recommend enhancements for effectiveness

Make recommendations for improvements to website builds

Set-up and administer applications and websites following specifications agreed by client and Project Manager; including centralised congress websites, ancillary meeting websites and congress apps

Maintain applications and websites – incorporating template updates to live events

Prepare and maintain communications relating to live event updates

Prepare and maintain parent congress websites for large events – ensuring we capture ancillary meeting information within sessions

Identify and communicate with respective Project Directors on scope and charges

Post event reporting and data capture

Client Liaison and Development:

Act as the main contact for clients regarding eQuartz-related processes and solutions

Collaborate with clients to understand event requirements and translate them into platform functionality

Identify new capabilities within account technology for both current and new processes

Help with preparing and presenting technology elements of event proposals to clients, attending pitches where required

Plan and attend client planning meetings

Apply an understanding of clients' businesses and products

Supplier Management:

Communicate with event technology suppliers to understand offerings

Maintain good long-term relationships with suppliers

Research current and new event technology solutions and provide feedback to teams

General:

To work with appropriate support departments to ensure the delivery of client measurables

Attend and contribution at team meetings

Assist new starters by taking on the role of 'Buddy'

Apply our mission, vision and values

Comply with all company and client procedures

Be an ambassador for the agency

To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach

What do you need to have …

Organiser with a minimum of 4 years event management delivery of corporate events

Experienced Cvent user

Client liaison skills

The ability and experience to mentor peers regarding platform management

Confident in internal auditing, within role, and making recommendations to management

Calm and approachable manner

Team motivator and professional team member

A focus on accuracy, detail, consistency and dedicated to customer service

Intermediate level Excel (can maintain complex spreadsheets)

. Live within a commutable driving distance to work out of one of our UK offices (Ashby-de-la-Zouch or Manchester) for a minimum of twice a week

A bit about us ….

Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences.

Inizio Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.