Receptionist

The Metropole Hotel is seeking to recruit an experienced Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you.

This is an opportunity to join a hotel group where learning and development, internal promotion are key to how we work.

SCOPE OF WORK:

To receive welcome & register guests

To ensure an excellent and personalised reception and switchboard service at all times

To complete accurately all reception documentation

MAIN DUTIES AND RESPONSIBILITIES:

Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP's

Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures

Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines

Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities

Be thoroughly familiar with all company selling procedures and promotions

Correctly post all pay-in vouchers from all departments

Record all cash received

Ensure the security of all property and cash

Receive and record guests' valuables for safety deposits and issue receipts

Be aware of hotel room availability at all times

Check and ensure the correctness of float

Wear uniform provided by the company

Maintain the highest level of personal and work cleanliness and hygiene

Adhere to the company's Code of Conduct

Ensure work areas are kept clean, safe and tidy at all times

Control the security of company's stock and property

Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc

Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards

Carry out any reasonable request made by Management and hotel guests to the best of their ability

Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis

Carry out the function of Reservations Coordinator if required

Comply with any reasonable request by the Front Office Manager or Management

Make themselves available for training and communication meetings for which advance notice will normally be given

The ideal candidate:

Previous experience in a guest facing role preferably in a hotel

Good communication and IT skills

Have a passion for delivering excellent customer service

BENEFITS

Competitive rate of pay

Relocation Assistance

Access to our Company Pension Scheme

Death in Service Benefit

Employee referral bonus

Friends & Family discounts across our restaurants

Special rates in our hotel accommodation

Paid internal and external training days

Access to Trained Mental Health First Aiders

Team Member Social & Wellbeing Events

Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month

Meals on Duty

Assistance with Leap Cards