Host (All-day Dining), The Savoy Hotel

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

HR in Hospitality Awards 2025:

Excellence in Employee Experience

HR Team of the Year

HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

Institute of Hospitality Awards 2025

Talent Development Team of the Year

Job Description

Job Title: Host

Department: Food & Beverage All-day-dining: Gallery

Inspired and supported by: Restaurant General Manager

Salary: £38,900 (including service charge)

You will be accountable for:

Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets

Advising guests through enthusiastically sharing your knowledge about our F&B

offering

Delivering on all standards, policies and procedures to create memorable luxury

guest experiences

Maintaining a professional, smart and neatly groomed 5-star appearance

Your key responsibilities & contribution will be:

Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team

Assisting guests regarding menu choices in an informative and enthusiastic way

Taking reservations with all required details in a welcoming and friendly manner

Boosting our revenue through upselling and other creative initiatives

Sharing knowledge of offering, promotions, preparation, general hotel knowledge

and Savoy stories

Following all health & safety policies when handling food and beverage

Carrying out administrative duties, including printing menus and managing

stationary requisitions

Qualifications

What you will need to do this role:

Essential:

1-2 years serving or hosting experience in a luxury hospitality environment

Passion for and understanding of 5-star hospitality and what it takes to deliver it

Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction

Quick thinking, resourceful and able to solve problems ’in the moment’

Ability to always remain calm and courteous

Ability to work well under pressure in a fast paced and changing environment

Able to work collaboratively as part of a team

Willing to work in rotating shifts including weekends and public holidays

Excellent knowledge of spoken and written English

Desirable:

Basic knowledge of a POS System

Basic knowledge of OpenTable

Industry related certifications (i.e. WSET)

Basic knowledge of a PMS system (Opera)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues

Additional Information

What’s in it for you?

Competitive salary, pension, and life assurance

31–33 days of holiday (including public holidays)

Cashback for wellbeing/healthcare expenses & Perkbox

Exclusive discounts:

Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay at The Savoy after probation

Colleague restaurant, interfaith prayer room and wellness room

Laundry services for all colleagues

Gym access, cycle-to-work scheme and Virgin Active membership discount

Season ticket loan for commuting

Employee assistance program

English classes, optician reimbursements, and local discounts for F&B and retail