Customer Implementation Manager

Start date 01/10/2026

Time Type Full time

Contract Type

Permanent

Mobile Work Partial mobile working

Reference ID JR123482

Company Name Rhenus Air & Ocean Management GmbH & Co.KG

Location

Hilden

Job Category Information Technology

Business Unit

Air & Ocean

Contact Person Matthias Günther

+49 (2103) 9298430

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference - and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference ID JR123482

Company Name Rhenus Air & Ocean Management GmbH & Co.KG

Location

Hilden

Job Category Information Technology

Business Unit

Air & Ocean

Contact Person Matthias Günther

+49 (2103) 9298430

Job Description

What you can expect

Management of End-to-End Customer Implementations:

Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines

Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational workflows

Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports

Conduct training and rollout of procedures to internal as well as external stakeholders

Customer Requirement Analysis and Service Alignment:

Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements

Perform feasibility checks and translate customer needs into operational processes in alignment with Operational Excellence and OKAMs

Work closely with integration managers during requirements and solution design to translate operational processes into structured system integration requirements (e.g. APIs, EDI)

Ensure effective use of solutions such as integration tools, tracking systems, and performance dashboards

Stay current on product features and share updates with sales and account teams

Stakeholder Engagement and Communication:

Act as the primary point of contact for customers and internal stakeholders during the onboarding process

Facilitate OKAM onboarding during implementation and ensure alignment for a smooth transition post-implementation

Reporting and Data Analytics:

Define customer reporting needs and work with the BI team to deliver dashboards and data solutions

Support the development of reporting frameworks and enable OKAMs through training and guidance

Process Improvement and Standardization

Proactively identify and recommend improvements to streamline customer implementation processes and drive standardization and continuous improvement

Actively contribute to the development, documentation, and standardization of the global implementation framework

Risk Management and Issue Resolution

Proactively identify and mitigate risks throughout the onboarding process

Lead resolution of implementation issues in collaboration with internal and external stakeholders

Capture and lessons learned to improve future implementations

What you bring

Degree or completed studies in Business Administration, Logistics, Supply Chain Management, or a related field

3–5 years of relevant experience in customer implementation, operational excellence, or project management within supply chain, freight forwarding, or control tower environments, handling complex operational and commercial challenges

Strong background and understanding of end-to-end freight forwarding processes across air and ocean freight, including pre- and on-carriage activities

Knowledge of and hands-on experience with Transportation Management Systems (TMS)

Advanced reporting skills in Microsoft Office Application and PowerBI

Strong project management, analytical, and problem-solving skills

Structured, detail-oriented, and solution-oriented mindset

Self-driven, proactive, and motivated to take ownership and drive initiatives forward

Collaborative team player with a proactive and hands-on approach

Excellent communication, presentation, and stakeholder management skills in cross-functional and international environments

Strong communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels in cross-functional and international environments

Fluent in English and German

Business Unit

Air & Ocean

Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.