Global Operations Director

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Date: Jul 2, 2026

Location: UK, London, Office, EUROPE

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Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role

Step into a high-impact leadership role supporting Financial Services clients in a fast-paced, highly regulated, detail-oriented environment. As Global Operations Director, you’ll guide operational teams across multiple regions, shape global processes, and help deliver consistent, high-quality service. You’ll work closely with senior account leadership to drive solution design, service excellence, and operational performance for a complex global account. If you’re energised by leading teams, solving challenges, and improving how work gets done, this role is built for you.

You’re Good At

Leading global operational teams and creating clarity, consistency, and momentum across regions

Thriving in a structured, deadline-driven Financial Services environment where accuracy, compliance, and service quality matter

Turning client goals into clear operational expectations, processes, and measurable outcomes

Managing escalations, solving problems under pressure, and making smart decisions across multiple priorities

Coaching teams, building strong stakeholder relationships, and driving performance through collaboration

You Might Also Have

Experience supporting Financial Services clients or working in a highly regulated, confidentiality-focused environment

A track record of improving processes, standardising ways of working, and driving efficiency across global teams

Experience supporting global accounts and multinational operational programmes

Strong cross-cultural communication skills and confidence working with stakeholders across regions

Exposure to forecasting commercials, account performance, or P&L support

You Should Know

Full time role with the flexibility to adjust working hours to reflect the global nature of your team.

Hybrid based with some days in our London office will be a requirement

Travel may be required on occasion

Ready to lead global operations, elevate service delivery, and make a real impact on a major Financial Services account? !

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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