Operations Manager

About The Role

Who we are

BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed up by industry leading technology, and have a nationwide team of logistics and inspection professionals, allowing us to offer a full range of integrated services, supporting our customers through the entire fleet management process.

With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.

This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work

Location : Corby / Thurleigh hubs. Will involve travel to Solihull and other areas when required. Must be able to commute.

Purpose of the role:

To manage the end-to-end driver processes; from recruitment through to utilisation, productivity and day to day management of resources which underpins BCA Specialist Logistics service performance and profitability.

Role Accountabilities:

• Deliver outstanding customer experience through strong operational performance. Ensure the department is effectively resourced to meet customer expectations; drivers’ days are planned efficiently and coordinated seamlessly to deliver consistent, high-quality service.

Provide visible leadership and direction, acting as a role model to motivate and develop the team. Take full accountability for all aspects of people management including performance, engagement, disciplinary and grievance processes, objective setting, and ensuring a safe working environment.

Ensure full compliance with all HSE legislation, transport regulations, and company standards. Proactively drive initiatives to improve safety, compliance, and environmental performance.

Drive operational performance against KPIs, analysing driver productivity, cost, and service metrics. Use data insights to identify trends, reduce cost-to-serve, and improve overall service delivery.

Take ownership of escalated customer issues, demonstrating accountability and professionalism. Ensure root cause analysis is completed and effective corrective actions are implemented to prevent recurrence.

Leverage data and continuous improvement methodologies to optimise processes, enhance efficiency, and drive innovation across the transport function.

Build strong relationships with internal departments and external partners to ensure smooth and efficient operations.

Lead the operation through daily challenges, reacting quickly to disruptions while maintaining service levels.

Relationships:

The role holder will engage with a range of internal and external stakeholders, adapting their approach depending on the level of interaction required - ranging from information sharing to influencing

Operations/Suppliers - Collaborate to align schedules with operational activity, resolve issues, and optimise end-to-end delivery performance.

Direct Team - Provide direction, coaching, and feedback to drive performance, compliance, and a strong safety culture.

Customer Service / Account Managers - Share operational updates, analyse performance data, and inform decision-making relating to customer delivery expectations and service levels.

Customers - Manage escalations, build trust, and influence expectations through clear communication, problem-solving, and service improvements.

Senior Leadership Team - Provide performance insights, KPIs, and recommendations to support strategic decision-making and continuous improvement initiatives.

HR & HSE Teams - Partner on people matters (performance, engagement, ER cases) and ensure compliance with health, safety, and environmental standards.

Leadership Expectations:

Puts customers at the heart of decision-making, demonstrating a strong service mindset

Delivers results through effective team leadership and accountability

Works collaboratively across teams to improve overall business performance

Drives high performance through clear objectives, coaching, feedback, and constructive challenge

Demonstrates resilience, removes obstacles, and leads continuous improvement

Displays strong emotional intelligence, builds trust, and adapts leadership style to team needs

Knowledge and Experience:

Essential:

Proven experience in transport / logistics operations management - ability to manage day-to-day transport operations, including planning, driver management, and service delivery.

Experience of leading and managing teams - Including performance management, engagement, and development of drivers or operational staff.

Data analysis and performance management skills - Ability to interpret KPIs, identify trends, and implement improvements based on data insights.

Excellent organisational and problem-solving skills - With the ability to manage competing priorities in a fast-paced environment.

Strong communication and stakeholder management skills - Ability to influence, challenge, and build relationships across internal and external stakeholders.

Desirable:

CPC Licence

Experience within a Specialist Logistics environment

Experience using transport management systems.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking

Company Pension Scheme

Cycle to work scheme

An Employee Assistance Programme

Enhanced maternity, paternity, and adoption leave

Access to trained Mental Health First Aiders

Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.