Category Manager - Operations and Delivery Procurement

Shawbrook

Strategy

London, England , GB

Posted on July 2, 2026

Employer reference: REF1694L

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

Want to be part of a bank built for the dynamics of the modern world

Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

Enjoy finding new and better ways to solve complexity and make things happen

Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

Care about society and the environment and want to be part of a business that cares too

Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

A broad, high-impact role combining strategic category management with hands-on commercial delivery. Acting as Procurement's "front door," this person will triage spend requests, run sourcing events, negotiate and manage contracts, own a savings target, and help embed Shawbrook's new procurement end to end orchestration and CLM systems - all within an FCA-regulated environment.

Key Responsibilities

Category Management & Sourcing

Generalist coverage across indirect/corporate spend categories (no single vertical)

Develop category strategies using spend analysis and market intelligence

Run end-to-end sourcing events (RFx, evaluation, negotiation, award)

Own renewals pipeline and drive supplier rationalisation across ~1,200 suppliers

Contribute to company savings target and stretched target , tracked monthly

Work with Relationship Owners and business to build and manage a savings/sourcing pipeline (price, volume, consolidation, efficiency)

Contract Management & Commercial Control

Own the contract register; negotiate lower-level commercial agreements (SLAs, liability, IP, exit rights, payment terms)

Identify risk deviations and escalate to Legal where needed

Treat renewals as sourcing opportunities, not admin tasks

Operational Delivery (P2P & Systems)

Assist in supporting the implementation of the new procurement end to end orchestration/CLM tool (key Year 1 priority) - workflow design, training, change management

Operate procurement front door with policy-based triage and manage new procurement end to end orchestration tool going forward

Lead interface into Finance-owned P2P system: adoption, data quality, query resolution

Governance & Compliance

Maintain FCA-compliant audit trails, manage waivers/exceptions

Coordinate and work with Third Party Risk Management for all sourcing activities and supplier due diligence.

The Person

Qualifications

Essential

Generalist category management across multiple indirect spend areas

Confident running sourcing events independently; able to support on complex deals

Commercially literate in contracts: able to review and redline low-level agreements

Procurement operations: P2P, PO management, contract registers, supplier onboarding

Track record of driving system adoption and embedding process change

Strong MI and reporting: spend dashboards, savings trackers, pipeline reports

Confident stakeholder management including Finance and senior business sponsors

High attention to detail; comfortable in audit-ready, regulated environments

Strong written communication: business cases, briefings, MI packs

Desirable

CIPS qualified (Level 4–6) or actively working towards

Hands-on experience with CLM or procurement orchestration tools (e.g. Coupa, Ivalua, Jaggaer, Zip, Omnea, Ariba, Proactis, Atamis, Gatekeeper)

Understanding of FCA Material Outsourcing and TPRM frameworks

Experience leading or supporting P2P system implementation or redesign

Supplier consolidation or tail spend rationalisation experience

Familiarity with AI-assisted procurement tools

Experience on digital transformation or technology programmes

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment

Free access to Headspace, a mindfulness & meditation digital health app

Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause

EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health

Cycle to work scheme

Discounts on gym membership

Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Minimum of 27 days holiday per year

Option to buy or sell holiday days through our flexi-holiday scheme

Discounts on gym membership nationwide

Access to discounts on a range of high street and online brands

Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success

Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done