Customer Service & Operations Delivery Team Manager, AVP

Closing date for applications: 09/07/2026

Location Chennai, India

Job typePermanent | Contract typeFull Time

#R-00278872

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Credit Delivery Team Manager

This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities

We’ll look to you to analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions

You’ll enjoy considerable stakeholder interaction, managing relationships internally and externally, and making sure that delivery is in line with the operational requirements and aligned to customer and business needs

We're offering this role at associate vice president level

What you'll do

As a Customer Service & Operations Credit Delivery Team Manager, you’ll be providing expertise in regulatory, system, process, product, or customer proposition impacts on your operations.

You’ll be leading the analysis of how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you’ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, you’ll be:

Reviewing credit documentation including loan applications, disclosures, and credit evaluations

Supporting technology partners to drive system improvements and the resolution of defects and incidents

Assisting with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met

Providing knowledge to the team to enable the design of architecture, business processes, tech, and data solutions

Acting as an internal consultant to enable and inform effective standards, processes, and controls

The skills you'll need

To succeed in this role, you’ll need credit operations experience, and knowledge of practices and processes as well as emerging credit ops thinking. You’ll also bring knowledge of project management methodologies.

You’ll also need:

The ability to lead and coach a team

Knowledge of credit operations, process management, and products

The ability to develop business and technical architectures

An understanding of technology governance

An understanding of internal and external regulatory frameworks

Welcome to our Chennai hub

Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

Key facts:

Surrounded by 10 acres

Space for 3,600 colleagues

Opened in 2009