IAM Business Analyst

OVERVIEW

This role supports a multi-year enterprise initiative to centralize user provisioning across all applications. Currently, application access provisioning is decentralized and managed inconsistently across business units, creating operational risk and lack of standardization. The objective is to transition ownership and control into a centralized Identity and Access Management (IAM) function, ensuring consistent governance, access controls, and regulatory compliance.

This Business Analyst will play a key role in onboarding applications into the centralized provisioning framework by partnering with application owners, business units, and provisioning teams. This role does not perform provisioning directly but is responsible for coordinating onboarding, documenting requirements, and supporting governance and standardization efforts across the enterprise.

12 months contract (potential to extend)

$33.48 / hour CAD (T4)

RESPONSIBILITIES

Application Onboarding and Provisioning Consolidation

Partner with application owners and business stakeholders to onboard applications into the centralized IAM provisioning framework

Coordinate with provisioning and IAM teams to transition access management responsibilities

Support onboarding of approximately 9–10 applications concurrently

Help standardize provisioning processes and workflows across the enterprise

Business Analysis and Documentation

Gather and document business and functional requirements

Conduct current-state and future-state process analysis

Create detailed process documentation, access control documentation, and standard operating procedures (SOPs), which may be extensive

Document provisioning requirements and onboarding workflows

Support User Acceptance Testing (UAT), including coordination and validation

Submit change requests and support implementation activities

Governance, Controls, and Compliance Support

Help establish enterprise standards for application access governance and provisioning

Support Access Control List (ACL) reviews using Excel and IAM tools

Ensure applications align with IAM governance and control requirements

Strengthen internal access control frameworks and provisioning standards

Stakeholder Engagement and Communication

Partner with application owners, business users, IAM teams, provisioning teams, and executive stakeholders across the organization

Drive adoption of centralized provisioning processes and manage stakeholder alignment

Communicate project objectives, timelines, and onboarding requirements to stakeholders

Manage stakeholder expectations and address resistance to process changes

Provide regular status updates to leadership, including weekly reporting and enterprise-wide communications

Coordinate meetings and maintain ongoing engagement with technical and business stakeholders

Tools and Systems

Work with IAM platforms such as SailPoint

Use workflow and automation tools such as ServiceNow and Microsoft Power Apps

Utilize Excel and Microsoft enterprise tools for tracking, reporting, and access control reviews

QUALIFICATIONS

Required Experience and Knowledge

Experience working in Identity and Access Management (IAM), user provisioning, or identity governance environments

Experience as a Business Analyst supporting IAM, access management, or security-related initiatives

Strong understanding of the user provisioning lifecycle, access governance, and application onboarding processes

Experience gathering requirements, documenting processes, and supporting system or operational implementations

Experience supporting access controls, audit requirements, or governance initiatives

Preferred Experience

Experience onboarding applications into IAM platforms such as SailPoint or similar identity governance tools

Previous experience in provisioning, access administration, or IAM operations

Experience working in enterprise-scale environments

Experience working in regulated industries such as banking or financial services

Technical Skills

Experience using IAM platforms, identity governance tools, or provisioning systems

Strong Excel skills for access reviews, tracking, and reporting

Experience with workflow tools such as ServiceNow or similar platforms

Experience supporting UAT, change management, and system implementation activities

Business Analysis and Professional Skills

Strong requirements gathering, process mapping, and documentation skills

Ability to create detailed SOPs and technical documentation

Strong stakeholder management skills, with experience working across business and technical teams

Excellent verbal and written communication skills

Ability to influence stakeholders and drive alignment across teams

Highly organized, adaptable, and able to manage multiple priorities simultaneously