CAN: IT Manager - Barrie

Overview:

MVT Canadian Bus, Inc. proudly operates the Barrie Transit conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015. We are committed to being a company that makes a difference in people's lives by inspring our employees, treating our customers s part of the famiy, and making our communities even better places to live.

Responsibilities:

Position Summary:

The IT Manager is responsible for manage all technology-based systems, hardware and software that are used in the operation of providing fixed route and specialty transit services to the City of Barrie. This includes installing and maintaining hardware, software and networks as well as training, consultation and providing recommendations about future planning and development of technology resources. The IT Manager is expected to provide these services in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources.

Key Responsibilities & Accountabilities:

The following is not intended to be a comprehensive list of the essential functions of the IT Manager position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The IT Manager must be able to perform the following tasks, among others:

Technical point of contact for Company, the Client and outside vendors of hardware or software for all communication and data processing systems that are currently in service or that need to be in the Barrie Transit garage facility

Provides general day-to-day user support for desktop, phone, voicemail questions and problems at user’s locations

Responsible for the installation, configuration and regular monitoring and update patching of the following major systems and their components:

Systems – Server & Client Infrastructure:

VMware Vsphere v6 server virtualization running hosts (4) and virtual machines (15)

Microsoft Windows Server 2012 R2 virtual machine operating systems (12)

Microsoft SQL Server 2008 (1) & 2012 (1)

Microsoft Active Directory includes all servers, client pcs, users and security groups

VMware Virtual Data Protection backup appliance

QNAP 16Terrabyte network storage drive for shared network storage (S: drive)

Networked client desktops (16), laptops (13) and maintenance laptops (4)

Networked & standalone multi-function printer/copier/scanners (6)

Systems – Data & Voice Infrastructure:

CISCO Meraki firewall (1), switches (5) and wireless access points (10)

Bell Canada 10Mb fiber and backup ADSL data circuits

Digium Switchvox IP digital phone system with sets (30), voicemail & call routing

Bell Canada digital (31) and analog (18) voice circuits

Bell ExpressVu satellite TV (3)

PC to TV adapters in meeting rooms

Systems – Security Infrastructure:

CHUBB Director building access card and security system

IndigoVision Video Surveillance with 48 cameras and 2 network video recorders

Digital gate/entrance intercoms and paging system

Systems – Applications & In-Vehicle systems:

STREETS fixed route AVL & Scheduling, plus in-vehicle related equipment (RANGERS)

“myridebarrie.ca” web service

STREETS reporting

PASS specialized AVL and Scheduling, plus in-vehicle related equipment (RANGERS)

PASS Interactive Voice Recognition server & associated hardware

CMMS issue & request/work order system

ProFuel Diesel fuel pump transaction system

Microsoft RemoteAPP server for access to internal applications

DriveCAM server and in-vehicle Wi-Fi recorders

SEON onboard video surveillance

Farebox wireless connectivity to the City of Barrie network.

Dispatch digital radio console

Digital Signage in Drivers room

Meraki client VPN & firewall port access for user and system external access

Assists with the installation, configuration, and maintenance of workstations, applications, telecommunication equipment, file servers, Ethernet networks, network cabling, and other related equipment or software

Provide and/or facilitate training and support to Company and Client employees for the use of these systems to perform their roles in operating the Barrie Transit system

Resides as the expert in Information Technology issues

Maintains databases, structures and resources

Provides timely, consistent and quality customer service with support on IT related issues

Provides regular desktop support to users

Performs web-based application, installation and

Assists with the performance of network security, including adding and deleting users, performing routine backup data, managing host security, file permissions, and file system integrity

Troubleshoots applications to identify and correct malfunctions and other operational difficulties

Communicates to the client, client support, and MV support any malfunctions and other operational difficulties

Instruct system users on operating systems, and other applications

Plans, organizes, directs, controls and evaluates the operations of information systems

Develops, implements and updates policies and procedures for electronic data processing and computer systems operations and development

Meets and communicates with the client, client technical support, and managers to discuss system requirements, specifications, costs and timelines

Controls the computer systems budgets and expenditures

Troubleshoots hardware, software and network operating system

Monitors security of all technology

Advises staff of security breaches and/or changes in password or security status

Ensures installation of lock out programs

Identifies and prepares hardware for disposal when appropriate, while ensuring hardware is stripped and secured before disposal

Maintains current and accurate inventory of technology hardware, software and resources

Provides network accounts and passwords as required

All other duties as assigned

Working Conditions:

The IT Manager works primarily in an office environment with regular visits to field locations. The IT Manager may be called upon after hours from time-to-time by managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones.

Qualifications:

Qualifications:

Five (5) years of management experience in IT systems and support

Minimum of three (3) years’ experience managing in a unionized environment

Cost control or financial/budgeting experience

Bachelor’s Degree or equivalent knowledge in Information Technology

Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA)

Experience utilizing Trapeze software preferred

Be able to pass and maintain a clear Criminal Background Check

May be required to qualify as a Joint Health and Safety Committee certified management member

Knowledge, Skills, & Abilities:

Proficiency in the following systems/applications:

Windows Server Environment

Microsoft SQL Server & Microsoft Exchange

MySQL

Internet Information Services

Back Up Systems

Network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software

Classic ASP, VBScript, Javascript, HTML, Cascading Style Sheets;

Microsoft Windows Office

Trapeze Software Program

Spider Reports

Mobile Data Terminals and Software and related hardware

Hindsight 20/20 Drive Cam Software and related hardware

Knowledge of computer hardware and software systems and programs

Knowledge of computer networks, network administration and network installation

Extensive knowledge of computer viruses and security systems

Extensive knowledge of E-mail and Internet programs

Working knowledge of phone systems and radio communication and related software

Ability to install and administer computer hardware, software and networks

Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics

Excellent communication and presentation skills with an ability to influence people at all levels of the organization

Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives

Ability to work independently and objectively

Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff

Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives

Demonstrated ability to manage with a “Safety First” attitude

Job Type: Full-Time Permanent

Hire Type: Replacement

Salary Range: $85,000 - 90,000 per year

How to Apply: Interested applicants please apply online: careers.mvtransit.com. Note: Due to the high volume of applications received, MVT will only contact those applicants who have been shortlisted.

MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources at 705-792-5033 or BarrieHR@mvtcanada.com.

To ensure fairness and efficiency in our hiring process, please be advised that artificial intelligence may be used to screen, assess, or select applicants for this position.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.