Amazon Connect Developer

Job Description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position:

We are looking for an experienced Amazon Connect Engineer to design, implement, and support AWS based contact center solutions using Amazon Connect. The role requires strong hands-on experience in contact center workflows, IVR design, AWS integrations, and telephony concepts, along with the ability to troubleshoot production issues and support business critical customer experience systems.

Role: Amazon Connect Developer

Location: All Persistent Location

Experience: 3 to 9 years

Job Type: Full-Time Employment

What You'll Do:

Design, configure, and maintain Amazon Connect contact center solutions

Develop and manage Amazon Connect contact flows, routing profiles, queues, and IVR logic

Integrate Amazon Connect with AWS services such as Lambda, Lex, Polly, DynamoDB, S3, and CloudWatch

Implement call routing, inbound/outbound calling, whisper, transfer, and hold workflows

Handle CCP configuration, agent setup, and real‑time monitoring

Analyze and troubleshoot call flow, telephony, SIP, and CTI issues

Monitor contact center performance using reports, metrics, and dashboards

Support production issues, perform root‑cause analysis, and implement fixes

Work closely with business, CX, and IT teams for enhancements and integrations

Ensure security, access control, and compliance using AWS IAM and policies

Expertise You'll Bring:

Hands on experience with Amazon Connect

Strong knowledge of Contact Flows, IVR, CCP, Queues, and Routing Profiles

Experience integrating Amazon Connect with AWS Lambda

Working knowledge of Amazon Lex and Amazon Polly

Understanding of Contact Center, CTI, SIP, VoIP, and PSTN

Experience with call routing, inbound/outbound calls, and reporting

Familiarity with AWS IAM, CloudWatch, S3, and DynamoDB

Strong troubleshooting and problem solving skills

Benefits:

Competitive salary and benefits package

Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications

Opportunity to work with cutting-edge technologies

Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards

Annual health check-ups

Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.

Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

1

Open Positions

Telecom-Contact Center Technology,Contact Center as a Service (CCsaS)

Skills Required

PUNE

Location

Telecom-Contact Center Technology,Contact Center as a Service (CCsaS)

Desirable Skills

180617

Job Code